Department: Commercial Operations

Reports To: Senior Revenue Operations Manager

Base Salary: $90,000-115,000

Location: Watertown, MA (hybrid)

As the Ecommerce Merchandiser, you will own how ButcherBox’s products, promotions, and Custom Box show up on butcherbox.com. Reporting to the Senior Manager of Revenue Operations, you will take the merchandising plan from idea to live site, making product placement, promotion, and pricing decisions that drive revenue, average order value, and margin while delivering a great member experience.

This role blends hands-on execution with ownership. You will work cross-functionally with Marketing, Procurement, Finance, CRM, Growth, and Digital Experience, use data to make decisions and see them through, and look for smarter, more automated ways to get the work done.

Key Responsibilities:

• Own the execution of the butcherbox.com merchandising plan, including promotions, product placement, collection and page layouts, and pricing updates, and contribute to building the plan, not just delivering it.
• Manage Custom Box merchandising decisions, including optimizing box margin, balancing protein mix in partnership with Procurement, and delivering clear value to new and existing members.
• Drive revenue, average order value (AOV), and margin through data-driven merchandising, making and following through on optimization decisions within the strategy set by Revenue Operations leadership.
• Execute product allocation and pricing guidelines for high-demand, supply-constrained items so site placements and promotions stay within inventory and margin targets.
• Lead merchandising for new product launches, partner collaborations, and seasonal/holiday moments, ensuring seamless execution across web and app.
• Be accountable for site quality: QA all promotions, pricing, badges, and new products before and after they go live, and own the fix when something breaks.
• Build and maintain products and collections in Shopify, using bulk tools such as Matrixify to make large-scale pricing, badge, and merchandising updates accurately and efficiently.
• Serve as the go-to merchandising partner for Marketing, Procurement, Finance, CRM, Growth, Gifting, and Digital Experience, aligning promotional efforts with revenue goals and translating plans into on-site execution.
• Track and report on merchandising performance (conversion, AOV, attach rate, sell-through, promo lift) and turn insights into recommendations and tests.
• Find and implement process improvements, automation, and AI-enabled workflows that reduce manual, hands-on-keyboard work and free up time for higher-value projects.
• Document merchandising processes and SOPs, and help train and support teammates on tools and best practices.

• 3+ years of experience in ecommerce merchandising, digital merchandising, or revenue operations, ideally in DTC, subscription, or food/CPG.
• Hands-on experience with Shopify (or a comparable ecommerce platform); experience with bulk upload tools such as Matrixify and subscription platforms such as Recharge is a plus.
• Strong analytical skills and comfort in Excel/Google Sheets; experience with Shopify analytics, Google Analytics, Power BI, or similar tools.
• A track record of using data to make merchandising decisions that improve revenue, AOV, or margin.
• Exceptional attention to detail and a strong QA mindset, paired with the ability to see the bigger picture.
• Ability to manage competing deadlines in a fast-paced, promotion-driven environment.
• Clear communication and the confidence to influence cross-functional partners.
• Curiosity about AI and automation tools and how they can make ecommerce operations more efficient.

• Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits
• Financial: 401(k) with generous employer match
• Annual bonus based on company performance
• Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance
• Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp
• Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement
• Other: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more