Principal Product Manager - Billing & Platform
Constant Contact
Remote
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
We have an opening for a Principal Product Manager to own billing and platform at Constant Contact. This is a rare chance to shape one of the most connected systems in the company. Almost every team has a stake in billing, and you will be the person who brings their needs together into one clear strategy and a medium- to long-term roadmap. Success in this role comes from smart decisions, a smooth move to Stripe, and a billing platform the business trusts and can evolve quickly.
Billing is how every Constant Contact product turns into revenue, and hundreds of thousands of small businesses count on it. We are moving our billing from an in-house system to Stripe. At the same time, we are modernizing the platform every customer touches: how they sign in, what their plan lets them do, and the internal tools Finance and Support use to run the business.
You'll partner with our Billing Infrastructure and Growth & Enablement engineering teams, and work closely with Finance, FP&A, RevOps, Support, Sales and our Growth PMs.
The ideal candidate knows how money moves through a subscription business, is technical enough to shape engineering decisions, and is strategic enough to guide stakeholders and set direction.
What You'll Do
- Own Billing & Payments Strategy: Set the vision and multi-year roadmap for subscriptions, plans and pricing, invoicing, payment methods, payment recovery, refunds and account changes. Decide what we build, in what order, and why.
- Lead the Move to Stripe: Own our migration from an in-house billing system to Stripe Billing, including phasing, success metrics, testing, cutover and sign-off. Deliver a seamless experience for every customer.
- Make Pricing Changes Simple and Fast: Make price changes, new plans and add-ons quick and easy to launch. Keep what a customer pays for in step with what the product lets them do.
- Own Identity & Authentication: Partner with Engineering and Security on sign-in, single sign-on (SSO), account access and the identity platform behind them.
- Modernize Internal Applications: Own the tools Finance, Support and Operations use to adjust bills, issue refunds and migrate accounts. Bring automation to the work these teams do every day.
- Lead Across Stakeholders: Be the product lead for Finance, FP&A, RevOps, Support and Sales. Set priorities across them, explain trade-offs clearly and build alignment around the plan.
- Make Billing Data Trustworthy: Define how billing works across our systems so reporting and revenue always line up. Support revenue recognition, audits and access controls.
- Raise the Bar: Mentor other product managers and help set how product works across billing and platform teams.
Who You Are
- An Experienced Platform Product Leader: You have 8+ years of Product Management experience in SaaS, with at least 4 years owning billing, payments, subscription commerce or a core platform.
- Fluent in Billing & Payments: You know subscriptions, trials, upgrades and downgrades, proration, payment recovery, refunds, chargebacks, multi-currency and tax. You have worked with Stripe or a comparable platform such as Zuora, Chargebee, Recurly or Adyen. You understand how these platforms work under the hood.
- Technically Credible: You can read an API spec and follow data across systems. You ask sharp questions about webhooks, retries, source of truth and rollback plans. You can write SQL to check a number yourself. Engineers value your judgment, and you engage confidently on estimates and design.
- Strategic and Opinionated: You bring a point of view on what we should build and why. You think in quarters and years. You bring clarity to ambiguous problems. You can guide senior stakeholders toward the right sequence and keep their trust along the way.
- Rigorous and Detail-Oriented: You have shipped a migration, cutover or pricing change with real customer and revenue stakes. You plan testing, rollback and controls from the start.
- A Clear Communicator: You can explain a billing trade-off to an executive, a support agent and an engineer, and each of them gets it.
- AI-Native and Curious: You already use AI tools to research, analyze data and move faster. It is part of how you work today.
Nice to Have
- Led a migration from an in-house or legacy billing system to Stripe or another modern platform.
- Identity and access experience: Okta, OAuth, OpenID Connect, SAML, SSO or multi-factor authentication.
- Experience in a high-volume, self-serve SMB subscription business.
- Partner or reseller billing, where a third party bills the customer.
- Finance systems experience: ERP, CPQ, revenue recognition or SOX controls.
- Experience mentoring senior PMs.
How We Work
- We own outcomes.
- We plan for the medium and long term and focus on what matters most.
- We hold a high bar for billing accuracy.
- We build in testing, rollback and controls from day one.
- We solve problems at the root.
- We use AI tools to move faster and see more clearly.
- We give people autonomy and trust their judgment.
#LI-HK1 #LI-Remote
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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