Director, Equity And Enrollment Tech, Benefits Experience & Technology (Bxt)
Amazon.Com Services Llc
Seattle
Full-time
Senior-level
We're looking for a Director of Software Development to own Amazon's equity and enrollment technology stack end to end, building the systems that millions of Amazonians and their family members rely on to enroll in their benefits and to receive, hold, and transact the equity they earn. Equity and enrollment run as an independent technology domain that brings product, software development, and benefits administration under one roof. You'll own benefits enrollment, the member-facing experience (the A to Z app and AZA, our AI assistant), and the equity and retirement systems behind it, including managing all Amazon RSU grants through to the sale on the vest date and handover to stock brokers, alongside U.S. 401(k) and international retirement savings. No other employer or vendor has built benefits and equity technology at this scale and complexity. You'll set the technical vision, drive the architecture, and ship production software on a 4-6 week cadence while leading a world-class, multi-disciplinary organization of engineers, product leaders, and benefits administrators. This is a Native AI organization. We're moving from AI that assists builders to AI that owns the mechanical middle of building and running software, while our people own the judgment and accountability. Our north star is a recursively self-improving loop. You give the system a goal, and it builds, ships, and keeps evolving the result, with humans at the gates that decide what is correct and what ships. Two outcomes define success. The first is a world-class customer experience, intuitive technology that makes complex enrollment and equity decisions simple and human. The second is cost efficiency through AI, embedded across how we build and operate software to cut cost, accelerate delivery, and improve reliability. This is a role for a builder who thinks in systems, not features, someone who holds a 10-year architectural vision and still ships every few weeks. If you want to build something that has never existed before, at a scale no one else can match, this is the role. Key job responsibilities • Own the equity and enrollment stack. Set the vision and roadmap for benefits enrollment, the member-facing experience, and the equity and retirement systems, including all Amazon RSU grants through to sale on the vest date and handover to stock brokers, U.S. 401(k), and international retirement savings, serving millions of Amazonians and their families. • Lead a world-class, multi-disciplinary organization. Direct an org spanning product, software development, and benefits administration, keeping technical depth and customer proximity as it scales. • Build the Native AI operating model. Move the organization from human-driven workflows toward one where AI agents own routine implementation and people own judgment, climbing the levels of autonomy from closed build loops to self-evolving products. • Deliver an agentic enrollment experience. Replace static enrollment pages and forms with instant, contextual resolution, so members ask questions and make elections in a single experience. • Partner across the mandate. Work with healthcare and benefit policy and program owners, equity and financial professionals, compliance, and legal partners to build customer obsesses products that meet regulatory and business requirements. • Hold a high engineering bar. Scalable architecture, operational excellence, and a strong engineering culture. About the team No employer or vendor has built what we are building — a benefits technology platform at the scale and complexity of Amazon. This team directly impacts millions of people at moments that matter: when they enroll in healthcare, vest equity, or plan for retirement. If you want to build something that has never existed before, this is the role.