Controls Service Tech

Reports to: Service Manager

FLSA Status: Non-Exempt, Hourly

Job Description for Controls Service Tech

The primary objective of this position is to perform startup and service on control lines sold by Air Equipment Company under the direction of the VP of Controls Products. This position will be responsible for configuring and programming a variety of field installed controls accurately, completing startup documentation correctly, and effectively communicating the status of projects. AEC currently represents the following Controls lines including but are not limited to Phoenix Venturi Valves, ABB drives, and Aircuity systems. This role will demonstrate excellent problem solving, time management, and computer skills. This role will also demonstrate excellent communication skills with other BAS contractors and end users of control systems.

Description of Principle Duties:

• Responsible for the execution of manufacturer startups and warranty repair for the control lines represented by AEC.
• Responsible for correctly configuring and programming a variety of manufacturers’ controllers.
• Responsible for troubleshooting and repairing controls related equipment during warranty period.
• Responsible for performing service for aftermarket customers of AEC controls manufacturers.
• Responsible for accurately completing startup documentation in a timely manner.
• Responsible for documenting and communicating warranty issues.
• Communicating with project management and service controller to ensure jobs remain on track and on schedule.
• Consistently reporting time and detailed notes in a timely manner
• Collaborating with the Service Manager to ensure AEC site / equipment issues are resolved effectively and efficiently.
• Ensuring job site safety
• Technical assistance– specifically associated with AEC control lines, sequence of operations, troubleshooting issues, and supporting BAS contractors with integration.
• Collaboration with Technical Service Manager to identify process and product issues.
• Responsible for participating in AEC’s EOS system. Includes but not limited to:
• Always maintain company culture and core values
• Understanding of companies long and short-term mission and vision
• Accountability to measurables to management
• Attending regular L10 meetings with Technical Service Team
• Attending regular Same Page meetings with management

Education, Experience and Qualifications:

• Minimum High School Diploma or GED required.
• Minimum of 5 years’ experience in Commercial HVAC or related industry.
• OSHA 10 preferred, training for OSHA 10 will be provided if needed.

Knowledge/Skill Set:

• Understanding basic electron theory, how electricity travels, AC and DC currents, single phase and three phase circuits, and series and parallel circuits. Ability to read basic wiring diagrams. Understanding of Ohms Law. Ability to use multi-meters to read voltage, current and resistance values. Must be able to troubleshoot basic electrical circuits.
• Understanding of BAS communication principles including BACnet, LON, and MODBUS
• Understanding of BAS terminology including but not limited to point types, facets, MAC/instance address schemes, baud rate, and Neuron ID
• Excellent time management, communication, organizational, and problem-solving skills
• Proficient with the following software – Excel, Word, Outlook, Bluebeam/Adobe
• Able to read construction documents
• Must have the ability to switch quickly between tasks based on priority and timeline
• Able to deal with high pressure situations
• Works well within a team dynamic
• Ability to maintain excellent customer and employee relationships
• Position required use of strong technical knowledge to navigate difficult issue resolutions

About AEC

• Core Values
• We are humbly confident
• We care
• We do the right thing
• We have a “can do” and solution-oriented attitude
• Customer success is paramount
• Our Purpose/Cause/Passion: Experts Helping Experts
• Our Niche: Creating and maintaining healthy environments
• Our Culture o We take our knowledge very seriously, but we don’t take ourselves too seriously. Management is humble and approachable. Everyone is important. We do not abandon customers.

Resources Provided

• On-boarding program with one-on-one support from our president and executive leadership team
• Ongoing access to leadership and employees
• Professional development opportunities through seminars, conferences factory training, and web-based training

Pay range: $60k - $120k

Candidate can expect to go through several manufacturers (various location around the US) training programs as well as on the job training. Candidate can expect travel for our company to be primarily in the state of Kentucky.

The compensation range for this role is determined by factors such as experience, education, and job-related skills. This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

**This job description shall remain fluid and will be reviewed on an as needed basis.