We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position : Director/Principal, HR Compliance

Team Description

The HR Compliance department is an independent function dedicated to establishing, driving, and safeguarding corporate governance, labor-related legal compliance, and exemplary workforce management systems across the entire organization. We serve as the primary strategic advisor to executive leadership on labor relations, regulatory evolution, and workplace ethics.

As a department of top-tier HR, legal, and labor experts, we proactively identify enterprise-wide compliance risks, design proactive risk-mitigation frameworks, and spearhead transformational initiatives. The team is driven by a mission to maintain the highest ethical and legal standards, protecting both company reputation and employee rights in a high-growth environment.

Key Responsibilities

• Strategic HR Compliance Governance & Executive Advisory

Establish and oversee the overarching company-wide HR compliance architecture, including policies, employment regulations, collective bargaining agreements, and labor standard frameworks. Serve as the trusted strategic advisor to C-level executives and site leaders on high-impact labor issues, organizational restructures, and regulatory changes.

• Enterprise Risk Management & Advanced Data Governance

Lead the strategy for enterprise-wide HR risk assessments, utilizing advanced data analytics and predictive methodologies to detect compliance anomalies in working hours, compensation, foreign labor management, and employee relations. Oversee the deployment of scalable data solutions to continuously monitor and remediate systematic compliance gaps.

• Global & Foreign Workforce Compliance Architecture

Formulate, implement, and audit governance controls regarding global mobility, cross-border workforce, and foreign workers (including visa/residency statuses, labor quota, and anti-discrimination mandates), ensuring full compliance with national security, immigration, and labor standards laws.

• Department Leadership & Talent Capability Building

Lead, mentor, and build a high-performing team of HR compliance experts. Set strategic goals, optimize team operational efficiency, and champion a culture of continuous learning and proactive compliance awareness across all business units.

Essential Qualifications

• Master's or Bachelor's degree in Law, Human Resources Management, Business Administration, or related disciplines.
• 15+ years of progressive HR compliance, labor relations, or employment law experience, with at least 5+ years in a senior leadership or people management role (Director or Senior Manager level) within a large multinational or high-growth tech/e-commerce organization.
• Deep expertise in local Labor Standards Act, Union Law, and Occupational Safety and Health regulations.
• Demonstrated executive presence with exceptional stakeholder management, conflict resolution, and change management capabilities.

Preferred Qualifications

• Licensed Attorney (Bar qualification) or certified Human Resources/Labor Relations Professional.
• Hands-on experience leading enterprise-wide HR digital transformation, HR data analytics (e.g., advanced Excel, Tableau, SQL, HRIS compliance modules), or building automated compliance auditing tools.
• Proven track record of managing HR compliance across diverse workforce structures, including corporate white-collar, logistics/warehouse frontline, and foreign technical labor populations.

Key Competencies

Strategic Vision & Executive Gravitas

Ability to align HR compliance strategy with overall business growth, commanding respect and trust from senior executives and external regulatory authorities.

Team Leadership & Empowerment

Proven ability to motivate, develop, and guide a department of subject matter experts, fostering an environment of accountability and professional growth.

Navigating Ambiguity & Crisis Management

Adept at diagnosing complex, unstructured legal and HR crises under extreme pressure, providing clear direction and actionable solutions that balance risk and business agility.

Uncompromising Integrity & Judgment

Demonstrates impeccable ethical standards and independent judgment, serving as the company's moral compass on workforce matters.

Preferred Qualifications:

English

Recruitment Process

-Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

-The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

-Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

-This job posting may be closed prior to the stated end date for application if all openings are filled.

-Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

-Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.