Job Overview

The Valet Parking Attendant provides exceptional service to customers, tenants, and guests in an attentive, friendly, and efficient manner. In this key role, you will be responsible for parking and retrieving vehicles in a prompt yet safe manner. Assist customers, tenants, and guests upon arrival and departure at the JW Marriott hotel.

Key Responsibilities

• Comply with traffic regulations to operate vehicles in a safe manner
• Exhibit a professional and courteous demeanor with all customers, tenants, and guests
• Acknowledge, greet, and welcome customers, tenants, and guests, using appropriate protocols
• Assist customers, tenants, and guests with loading and unloading belongings as needed
• Responsibly and safely park and retrieve guest vehicles
• Before taking any vehicle, assess and document vehicle damage
• Accurately record the location of all valeted vehicles
• Explain parking rates and retrieval procedures to customers, tenants, and guests upon arrival
• Immediately report any accidents to manager on duty
• Maintain a safe, clean and neat work environment by following standards and procedures
• May be asked by management to complete small cleaning or maintenance tasks according to the company's maintenance checklists
• May be asked to fill in for front line associates during their absences
• Perform other duties as assigned

Qualifications

• Minimum of at least 1 year experience in customer-service related field
• High School Diploma/ GED and 3 years of driving history

• Required to have a valid drivers license with no restrictions or major infractions and must be able to present most recent driving record
• Must be able to perform basic math in relation to American money, understand rates applicable to time passed, and understand 24-hour and military time systems
• Must be able to drive a stick shift (manual and automatic)
• Able to speak, read, and write English fluently
• Must be able to work legally in the United States
• Must pass background and drug screenings
• Required to meet immunization or health screening requirements
• Ability to demonstrate professionalism, with excellent communication and interpersonal skills
• Passion for customer service and attention to detail
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

Physical Demands & Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Push, pull or lift up to 50 pounds
• Continuous repetitive motions
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Benefits

Compensation: Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration