Senior Manager, Technical Account Manager
Ping Identity
Sydney
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
As a Senior Technical Account Manager, you are a recognized Subject Matter Expert (SME) entrusted with managing our highest-spend, global accounts. You will identify systemic operational risks and coordinate cross-functional resources to mitigate impact. Engaging regularly with VPs, Executives, and occasionally C-level stakeholders, you will translate complex business requirements into multi-product operational strategies. As a leader on the floor, you will optimize delivery frameworks, act as a Cluster Lead, and navigate high-pressure landscapes with poise to cement your status as a Trusted Advisor.
You will:
- Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
- Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.
- Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership.
- Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards.
- Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations.
- Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.
- Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.
- Join customers calls on Sev 1 cases if and when required on 24x7.
You have:
- Must have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts.
- Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems.
- Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting.
- Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.
- Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences.
- Strong mentorship and leadership skills, with a history of enabling the professional growth of peers.
- High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders.
You have an advantage if:
- Advanced architectural experience with the Ping Identity suite and APIs.
- Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols.
- Experience leading cross-functional task forces or internal efficiency programs.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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