Field Hardware Technician
Geotab
Atlanta
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Hardware Technician who will support the Video Tiger Team by delivering rapid, hands-on technical support at customer and pilot sites, installing, configuring, testing and troubleshooting camera and telematics hardware, and collecting reliable training data for Geotab’s AI models. If you love technology and are keen to join an industry leader, we would love to hear from you!
What you'll do:
The Field Hardware Technician supports Geotab’s Video Tiger Team by delivering rapid, hands-on technical support for enterprise customers and pilot sites. This role installs, configures, tests, and troubleshoots camera and telematics hardware, including power connections, harnesses, mounting, calibration, connectivity, as well as creating and collecting material for training of Geotabs AI models.
The technician supports pilots from pre-installation preparation through completion, documents field findings, and helps generate controlled training data for new computer vision behaviors when customer footage is unavailable. This role requires strong practical problem-solving skills, attention to detail, safe vehicle operation, and a willingness to travel frequently to customer and test sites.
How you'll make an impact:
- Travel to customer, partner, pilot, and test locations to install and troubleshoot Geotab Video hardware.
- Perform pre-installation checks, vehicle assessments, hardware installation, configuration, calibration, and validation.
- Diagnose issues involving power, wiring harnesses, mounting, camera positioning, connectivity, SD cards, and related equipment.
- Own assigned hardware activities throughout the enterprise pilot lifecycle, from preparation through pilot closeout.
- Work directly with customers, installers, partners, and internal teams to resolve issues quickly and professionally.
- Capture accurate diagnostic information, document completed work, and communicate findings and next steps.
- Escalate complex or recurring issues with clear technical details and supporting evidence.
- Maintain readiness of mobile camera kits, tools, spare parts, and other field equipment.
- Support controlled data-collection activities by installing cameras on representative vehicles and safely staging and recording target driving scenarios.
- Follow test procedures and data-collection instructions to produce reliable video footage and associated test-case information for the Vision team.
- Identify recurring installation, hardware, or product issues and share field feedback with engineering, product, and support teams.
- Follow all applicable health, safety, privacy, security, and customer-site requirements.
- Perform other duties as assigned.
What you'll bring to the role:
- Basic knowledge of vehicle electrical systems, wiring, power connections, or automotive electronics.
- Ability to use hand tools, diagnostic equipment, test equipment, and installation materials safely.
- Ability to troubleshoot technical issues systematically and identify likely root causes.
- Familiarity with vehicle-mounted cameras, telematics devices, GPS equipment, networking, or connected-vehicle technology is an asset.
- Ability to follow detailed installation, calibration, testing, and data-collection procedures.
- Strong attention to detail and ability to document technical work accurately.
- Clear verbal and written communication skills.
- Ability to work independently in the field while collaborating effectively with customers and internal teams.
- Comfortable working in changing environments, including vehicle bays, parking lots, customer sites, and outdoor locations.
- Willingness and ability to travel approximately 70% of the time.
- Ability to safely handle customer and company equipment and maintain organized field kits.
- Commitment to workplace safety, data privacy, and professional customer interactions.
- Equivalent combination of education and/or work experience in related field may be substituted
- Post-secondary certificate, diploma, or degree in Automotive Technology, Electrical or Electronics Technology, Mechatronics, Engineering Technology, Computer Systems, or a related field is preferred.
Why job seekers choose Geotab:
Flex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program
*The above are offered to full-time permanent employees only
How we work:
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at [email protected]. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.Similar jobs
Senior Manager, Sales - Eastern Us
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless...
Account Executive - Mid-Enterprise Sales
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent p...
Senior Revenue Operations Manager - Gtm Systems And Automation
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent p...
Licensed Psychologist
We're looking for a Licensed Psychologist to join our Diagnostic team at Centria. We know that for many testing psychologists, the work c...
Endocrinology Physician (Remote)
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obe...
Robotics Field Service Technician
Who we are:Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraint...