Why We Have This Role

How You’ll Find Success

• Passion for adult eLearning and creating effective and engaging learning strategies.
• Excellent written and verbal communication skills, with a specific focus on being able to translate complicated concepts into easy-to-understand formats.
• Comfort using AI as part of your everyday design workflow (drafting, storyboarding, scripting, media generation, quality checks) alongside a clear point of view on where it helps and where it hinders.
• Organized and dependable across several concurrent projects, working from clear priorities with regular checkpoints from your manager, senior instructional designers and subject matter experts.
• Adaptable delivery that scales your approach from polished, immersive learning to agile, just-in-time assets to maximize engagement and speed in a fast-moving environment.
• Fast learner with technical aptitude that enables you to gain expertise across our products, roles and instructional design tech stack.

How You’ll Grow

• Learn about experience management (XM) as a category, including expert-level technical knowledge.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Expand your instructional design expertise with direct coaching from senior instructional designers and an active global ID community of practice.
• Build depth across the enablement tech stack (WorkRamp, Highspot, Articulate 360, WhatFix, Canva) and in the AI tooling layered on top.

Things You’ll Do

• Develop and launch digital content, with an emphasis on just-in-time learning that can be produced, published, and updated at speed.
• Build learning content across diverse modalities including e-learning, video, job aids, in-application guidance, and support materials for live sessions.
• Own the end-to-end process and timeline for your assigned scope, including entry of content into the LMS, Beta launch, and launch support, with senior ID review at key milestones.
• Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to everything that ships.
• Interview internal subject matter experts and synthesize concepts.
• Write course content, including expository text, scripts for animated and testimonial videos, learning activities, and assessment questions that enhance retention.
• Publicize newly released training content via internal and external marketing channels.
• Analyze course activity and feedback to prioritize tasks for ongoing refinement and enhancement.
• Maintain the library of eLearning to keep content current, accurate, and relevant with updated product features and XM methodologies.
• Research strategies and industry best practices for creating engaging and interactive content for learners.

What We’re Looking For On Your Resume

• 4-5 years of experience in content development, technical writing or online instructional design.
• Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
• Working knowledge of at least one enablement or learning platform (WorkRamp, Highspot, WhatFix, or equivalent) and a willingness to learn the rest.
• Comfort designing in Canva or an equivalent visual design tool.
• Demonstrated use of AI tools in a design, content, or media production workflow.
• Ability to convert complex, technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills.
• Strong attention to detail to produce high-quality and polished content.
• Comfortable in a shifting environment: you raise questions early, adjust when priorities move, and keep work moving without waiting to be unblocked.
• Even Better if You Have:
  • Knowledge of adult learning theories, Bloom's Taxonomy, instructional design models, and development of assessments / testing.
  • Experience making digital learning interactive, engaging, and social.
  • Experience designing overall curriculum for defined audiences.
  • Video editing experience.
  • Experience reporting on digital learning data (WorkRamp reporting, Tableau, or similar) and turning it into design decisions.
  • Familiarity with Salesforce.
  • Experience with Google distribution lists or comparable audience and distribution management.

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team