GiveCampus is looking for a Partner Implementation Specialist to support the continued growth of GC Gift Officer, the fastest-growing part of the GiveCampus business. Used by professional gift officers managing portfolios and Student Fundraisers conducting constituent outreach, GC Gift Officer is a rapidly growing part of our platform.

This role offers hands-on ownership of Partner implementations, exposure to the operations of a growing SaaS business unit, and the opportunity to build meaningful relationships with Partners through in-person engagement. You'll spend most of your time working directly with Partners, guiding them through onboarding, training, and adoption to ensure a seamless experience and long-term success.

Candidates should be comfortable with a travel expectation of up to 50% for on-site Partner meetings, training sessions, and other business needs.

Responsibilities will include:

• Own the end-to-end implementation process for new Partners, from initial platform setup through onboarding, training, and successful adoption.

• Travel regularly to Partner campuses to lead in-person training sessions, provide hands-on support, and build strong relationships with Partners.

• Support day-to-day operations within the GC Gift Officer business unit, identifying opportunities to streamline processes, improve cross-functional collaboration, and increase efficiency.

• Gather and communicate Partner feedback throughout implementation and beyond, identifying pain points and recommending improvements to enhance the onboarding experience as the business scales.

• Manage implementation timelines, track early product utilization, and proactively communicate progress, challenges, and key learnings across the business unit and GiveCampus.

• Monitor product adoption following launch, identify Partners at risk of low engagement, and develop proactive plans to improve utilization among gift officers and Student Fundraisers.

What we are looking for:

• Relevant experience — 2–4 years of experience in SaaS, customer success, onboarding, or operations. Early-career professionals are welcome and encouraged to apply.

• Partner relationship-building — comfortable working directly with Partners, leading in-person training sessions, and traveling regularly to build meaningful relationships and drive success.

• Organization and execution — strong attention to detail, ownership, and follow-through, with the ability to independently manage implementation timelines and competing priorities.

• Startup mindset — comfortable working in a fast-paced, growing business unit, taking initiative, moving with urgency, and doing what it takes to help Partners succeed.

• Data analysis and reporting — comfortable using spreadsheets, Excel, or similar tools to track implementation progress, monitor product utilization, and identify opportunities for improvement.

• Customer-centric problem-solving — genuinely curious about Partner needs, proactive in identifying challenges, and motivated to create onboarding experiences that drive meaningful adoption.

• Growth and adaptability — eager to learn, take on new responsibilities, and develop hands-on experience with the opportunity to grow into more strategic responsibilities over time.

Our purpose-driven team of 90+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.