The Role

Gradial is looking for an Agentic Transformation Manager to help some of the world's largest enterprises rethink how marketing work gets done in the age of AI agents. You'll lead strategic customer engagements that move beyond deploying technology to fundamentally redesigning workflows, operating models and how organizations measure value.

You'll own transformation engagements across two strategic enterprise customers, working closely with Account Directors, Forward Deployed Product Managers and Forward Deployed Engineers. While those teams own the ongoing customer relationship and technical delivery, you'll focus on how people, processes and AI agents come together to create meaningful business outcomes.

This is a hands-on individual contributor role for someone who can move confidently between executive conversations, collaborative workshops, detailed process design and financial modeling. You'll work directly with customer teams to understand how they operate today, design how they should operate tomorrow and build the business case to make that transformation real.

This role is based in our Seattle HQ, with up to 30% travel for customer engagements and workshops.

What You'll Own

• Lead enterprise transformation engagements across two strategic customers, owning discovery, operating model design, value measurement and executive recommendations from start to finish.
• Redesign how marketing organizations operate by identifying opportunities for AI agents to take on work, eliminate manual handoffs and fundamentally improve how teams execute.
• Facilitate collaborative workshops with executives, functional leaders and practitioners to map existing processes, challenge assumptions and co-design future-state workflows.
• Define new operating models that clarify how people and AI agents work together, including responsibilities, decision rights, governance and processes.
• Build financial models and business cases that quantify the impact of transformation through reduced cycle times, improved productivity, automation rates and measurable cost savings.
• Establish clear success metrics and baselines that connect customer transformation initiatives to tangible business outcomes and support ongoing measurement of realized value.
• Present transformation strategies and value assessments to senior customer stakeholders, translating complex operational changes into clear recommendations and investment decisions.
• Partner with Account Directors and delivery teams to align transformation roadmaps with customer priorities, commercial commitments and technical implementation plans.
• Lead discovery and transformation workshops for prospective customers alongside Sales and Solutions Engineering, helping enterprise buyers understand the operational and financial opportunity of agentic AI.
• Develop repeatable methodologies and frameworks that improve how Gradial delivers transformation engagements and scales successful approaches across enterprise customers.

What We Need

• 7+ years of experience in management consulting, business transformation, operating model design or related disciplines, with a track record of leading complex enterprise engagements.
• Demonstrated experience redesigning business processes and operating models, turning ambiguous operational challenges into practical, implementable solutions.
• Strong financial modeling and analytical skills, with the ability to build credible business cases, quantify ROI and communicate financial impact to executive stakeholders.
• Experience leading stakeholder interviews, collaborative workshops and cross-functional working sessions to build alignment and drive meaningful organizational change.
• Strong executive presence and communication skills, with the ability to influence senior stakeholders, challenge established ways of working and present compelling recommendations.
• Ability to translate strategic objectives into detailed process flows, governance structures, implementation roadmaps and measurable success criteria.
• Experience working alongside commercial, customer success, product or technical delivery teams in complex enterprise environments.
• A hands-on approach to problem-solving, with the judgment to move between high-level strategy and detailed execution without relying on large project teams.
• Curiosity about AI and its potential to fundamentally reshape enterprise operations, with the ability to think beyond incremental automation toward new ways of working.
• Willingness to work in person from our Seattle HQ and travel up to 30% for customer engagements.

Nice to Have

• Experience in marketing operations, digital transformation, content supply chains or enterprise marketing technology environments.
• Familiarity with platforms such as Adobe Experience Cloud, Sitecore, Salesforce, Contentful or Workfront.
• Experience applying human-centered design, journey mapping or participatory design methodologies to enterprise transformation initiatives.