Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. The Amazon Low Earth Orbit (LEO) Ground Infrastructure Build and Operate organization is responsible for operating and maintaining Ground Gateway Terminal sites worldwide. As a Technical Infrastructure Program Manager, you will serve as a catalyst for operational excellence across our global ground infrastructure. You will drive scalability initiatives, eliminate blockers, and enable our teams to deliver exceptional service to customers. This position requires a systems thinker who can identify inefficiencies, implement data-driven improvements, and partner with global stakeholders to elevate our operational standards. Key job responsibilities Develop, own, and continuously refine runbooks for preventative maintenance, break-fix procedures, and grounds maintenance activities Consolidate operational challenges across global ground gateway sites, conduct root cause analysis, and drive systematic improvements with site management teams Lead continuous improvement initiatives using data analytics and metrics to optimize processes and service delivery Work closely with AWS Global Field Operations to streamline equipment staging processes at Ground Gateway facilities Coordinate with Leo and AWS Supply Chain teams to optimize device sanitization and reverse logistics workflows Coordinate with vendors who provide third-party services related to maintaining ground infrastructure Execute global equipment recall and remediation initiatives across existing sites Enhance as-built inventory management processes to ensure accuracy and accessibility Close projects effectively by gathering stakeholder feedback, documenting lessons learned, and codifying best practices for organizational knowledge About the team Join a team at the forefront of space-based communications infrastructure, where your work directly enables Amazon's ambitious satellite initiatives. You'll have the opportunity to solve challenges at global scale while working with technology and world-class talent.