Additionalinformation

Additional Information

Pay/Benefits/Perks

• $24/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

Companydescription

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s what drives us:

• People First – We lead with care, connection, and respect. · Service – Our customers, carrier partners, and team members deserve nothing less than excellence. · Safety – Built into every move we make. · Results – High standards. Real outcomes. · Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let’s take a closer look at the role

Jobdescription

Job Description

Days and Shift Information

• Monday–Friday, 8:00 a.m.–5:00 p.m.
• Full-time schedule, with flexibility to support customer needs as required.
• Occasional travel for customer visits or strategic meetings.

Key Responsibilities

• Customer Account Management and Growth- Manage assigned customer accounts by building strong relationships, understanding customer transportation needs, and maintaining customer satisfaction and retention.
• Daily Transportation Coordination and Customer Service- Manage daily customer transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication.
• Carrier Sales Collaboration and Pricing- Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges.
• Operational Performance and Continuous Improvement- Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions.
• Cross-Functional Collaboration and Account Profitability- Collaborate with Carrier Sales, Operations, and other TA Services business units to develop solutions that meet customer needs.

Work Environment

• Fast-paced, team-oriented office setting.
• Frequent communication with customers, carriers through internal coordination, and cross-functional teams.
• Requires the ability to manage multiple customer requests, shipments, deadlines, and competing priorities throughout the day.

Qualifications

Education

• Bachelor's degree or equivalent relevant experience.
• Relevant transportation, logistics, business, or related education is beneficial.

Experience

• Transportation, logistics, or third-party logistics (3PL) experience preferred.
• Experience in account management, customer service, sales, or a related customer-facing role preferred.
• Understanding of freight operations, transportation pricing, carrier capacity, and shipment coordination.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Experience using a Transportation Management System (TMS) preferred.
• Ability to coordinate multiple shipments and customer requirements while maintaining accuracy and service quality.
• Bilingual English/Spanish communication skills preferred, with the ability to communicate effectively with customers and business partners in both languages.

Personality Traits

• Self-motivated and accountable: Demonstrates ownership of customer relationships, responsibilities, and results.
• Customer-focused: Builds strong relationships and prioritizes customer satisfaction and retention.
• Organized and detail-oriented: Effectively manages multiple shipments, customer requests, and competing priorities.
• Proactive problem-solver: Anticipates challenges, takes initiative, and follows through on resolutions.
• Competitive and results-driven: Maintains a strong focus on performance, continuous improvement, and business growth.
• Collaborative communicator: Works effectively with customers and internal teams to achieve shared objectives.