Job Overview

Harbinger Motors is looking for an Order Processing Admin to support our Distribution & Sales Planning team. This role is responsible for accurately processing and entering customer and dealer orders, coordinating templated email communications with internal and external stakeholders, and ensuring that all order-related paperwork is completed, accurate, and properly filed. This is a detail-oriented, process-driven role that keeps our order pipeline moving smoothly and our records audit-ready.

Key Responsibilities

• Process and enter incoming orders into internal systems accurately and in a timely manner
• Review order details for completeness and accuracy prior to entry; flag and resolve discrepancies
• Coordinate order-related email communications using established templates, ensuring the right stakeholders (dealers, upfitters, internal teams) are informed at each step
• Track order status and follow up proactively to keep orders moving through the pipeline
• Ensure all required order paperwork (contracts, confirmations, allocation and delivery documentation) is complete, correctly filed, and easy to retrieve
• Maintain organized, up-to-date digital filing systems in line with company recordkeeping standards
• Identify and escalate missing documentation or data gaps to the appropriate team member
• Support ad hoc reporting or data pulls related to order status and documentation

Qualifications

• 1+ years of experience in order processing, sales/administrative support, or a similar operations role
• Strong attention to detail and comfort working with structured data entry processes
• Proficiency with Google Workspace (Sheets, Docs, Gmail) and/or Microsoft Office
• Clear, professional written communication skills
• Ability to manage repetitive, high-volume tasks while maintaining accuracy
• Strong organizational skills and reliable follow-through on outstanding items
• Experience with CRM, ERP, or order management systems is a plus
• Experience in automotive, EV, or fleet/commercial vehicle industries is a plus but not required

What Success Looks Like

• Orders are entered accurately with minimal rework or correction
• Stakeholders receive timely, correctly templated communications at each stage of the order process
• Paperwork is complete and filed correctly, with nothing missing when audited or requested
• Distribution & Sales Planning team members can rely on this role to keep the administrative side of order processing running without close oversight