🏡🏢This is a Hybrid role, in our London (Moorgate) Office 3 days per week.

What You’ll Be Doing

Credit Operations sit at the heart of the major projects within Capital on Tap. You'll be responsible for:

• Driving process improvement and promoting operational excellence with customer experience at the forefront of everything you do
• Becoming an expert on our systems and the technical side of the business, ready to respond to bugs, crises and cleanups
• Analysing customer journeys to identify inefficient processes, reporting and running pilots to improve user experience
• Working with internal project stakeholders to deliver pilots and commercial initiatives
• Getting stuck into strategic projects powering our growth
• Project ideation, delivery and execution for the company’s biggest problems

We’re Looking For

• Hands-on Problem Solver: You're comfortable diving into manual tasks and processes to build a deep understanding, then leveraging that knowledge to develop impactful AI and automation solutions.
• Agile & Resourceful: You're action-oriented, quick to grasp new concepts, and adept at figuring things out on the fly.
• Automation Enthusiast: You have a genuine interest in automating processes, using AI where appropriate and eliminating operational friction.
• Adaptable: You can seamlessly transition between collaborating within a team and independently leading initiatives.
• Tech Savvy: Proficient in Microsoft Office/Google Workspace, especially Excel/Sheets. Experience with data analysis tools like Looker or Power BI is a plus.

Diversity & Inclusion 🌈We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:🏥 Private Healthcare including dental and opticians services through Vitality✈️ Worldwide travel insurance through Vitality ❤️ Access to a reproductive and hormonal health platform via Hertility🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)👛 Salary Sacrifice Pension Scheme up to 7% match🏖️ 28 days holiday (plus bank holidays)📖 Annual Learning and Wellbeing Budget👪 Enhanced Parental Leave🚲 Cycle to Work Scheme🚂 Season Ticket Loan💬 6 free therapy sessions per year🐶 Dog Friendly Offices🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here