Interested in joining one of Canada's top performing asset managers? We are looking for an IT Operations Analyst to join our Information Systems team. In this role, you will provide Tier 1 and Tier 2 technical support to local and remote users, contribute to knowledge management and documentation initiatives, and support ongoing technology projects across the organization. If you are service-oriented, enjoy troubleshooting technical issues, thrive in a collaborative environment, and are passionate about delivering an exceptional end-user experience, this could be the next great step in your career. Our offices currently operate on a hybrid model with a combination of in-office and remote working days throughout the week, with this role based primarily in our Montreal office.

What You Will Do

• Resolve Tier 1 and Tier 2 technical support issues related to end-user devices, applications, and connectivity, escalating where appropriate.
• Provide both remote and in-person technical support to end users.
• Coordinate with end users to provide timely updates and resolution of technical issues.
• Follow established operating procedures and support processes to ensure consistent service delivery.
• Create, maintain, and enhance technical documentation and knowledge base articles.
• Develop user guides and training materials to support technology adoption and user effectiveness.
• Deliver a high standard of customer service and contribute to a positive end-user experience.
• Participate in team activities and contribute to continuous service improvement initiatives.
• Identify opportunities to improve operational efficiency and streamline support processes.
• Support Information Systems projects, deployments, and operational initiatives as required.
• Work from the Montreal office and provide flexible support coverage when required.

What You Bring

• 4-5 years of experience providing Tier 1 and Tier 2 technical support in a corporate environment.
• Degree or diploma in Computer Science, Information Technology, or a related field.
• Strong experience supporting Microsoft 365, Entra ID, Azure, Intune, and Windows environments.
• Experience administering SharePoint and OneDrive.
• Knowledge of Azure Virtual Desktop and virtualized desktop environments.
• Demonstrated experience creating and maintaining technical documentation and knowledge articles.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills with the ability to support users at all levels of the organization.
• Ability to assess issues based on impact and severity and determine appropriate resolution or escalation paths.
• Strong attention to detail and commitment to thorough incident documentation.
• Ability to work independently, manage competing priorities, and perform effectively in a fast-paced environment.
• Microsoft and/or Azure certifications are considered an asset.
• Familiarity with ITIL practices and service management principles is considered an asset.

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What We Offer At Connor, Clark & Lunn Financial Group, we’re "invested in our greatest asset, you". Our shared goals reflect what matters most to our people:

• Your community: we foster belonging through collaboration, inclusion and flexibility. Enjoy social events, volunteering and a strong commitment to corporate social responsibility. Our flexible work practices are designed to support work-life balance and provide employees with flexibility in where and how they work
• Your growth: we prioritize your development with meaningful work, continuous learning budgets, paid study days and support for professional designations.
• Recognizing you: your contributions are rewarded with competitive total compensation, retirement savings support, wellness credits, enhanced parental leave, and comprehensive health benefits.

For a closer look at how you can build your career with us, we invite you to explore cclgroup.com. We are committed to providing an inclusive, accessible recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Please contact [email protected] if you require accommodation. AI may be used to support certain stages of our screening & recruitment process. These tools support, but do not replace, human judgment and decision-making.