Job Summary

As a UX Designer 2, you will be crafting exceptional experiences for community members and our customers across desktop and mobile platforms. You leverage AI-powered tools and modern design practices to accelerate delivery while maintaining quality and user-centered design principles.

In this role, you partner closely with your product-area UX lead, product managers, engineers and stakeholders with a strong team spirit. You have the confidence to design scalable solutions for projects of different sizes, using AI to iterate rapidly while relying on human-centered insights and best practices.

Report to

Senior Manager, UX

Supervises

No direct reports

Main Activities

• Delivering world-class product design in a collaborative team environment, leveraging AI tools to accelerate iteration cycles while maintaining design quality and user-centered outcomes
• Solving the right problems clearly, early and with a lean approach through partnering with Product Managers, Engineers and UX Researchers to define insights-driven user problems, requirements, constraints and scope
• Planning and conducting iterative, AI-accelerated design activities that solve problems early and clearly - e.g., UX audit, heuristic review, design critique, journey mapping, concepting/ideation, rapid prototyping using AI-assisted tools, user scenarios, user flows, information architecture design, wireframes and rapid low-fi prototypes, mid and high-fi prototypes, visual design, copywriting, illustration, interactive UI designs, animation, video and audio design, screen recordings, establishing and monitoring UX metrics
• Using AI tools strategically across the design process to: generate design variations and explore concepts rapidly, synthesize research findings and identify patterns, create documentation and specifications efficiently, and accelerate delivery without compromising quality or user-centered principles
• Partnering with UX research to plan and conduct studies to validate designs, build empathy with our users, and contribute to our organization's user intelligence - e.g., generative, descriptive and validation studies, research planning, recruiting, moderating, synthesizing (leveraging AI for pattern recognition and analysis), communicating insights and findings
• Ensuring cross-team shared understanding through facilitating collaborative design activities as appropriate, with diverse groups - e.g., presenting research insights, design planning sessions, concepting/ideation workshops, design critique sessions, using AI-generated artifacts to accelerate communication
• Contributing to a cohesive and evolving product experience through aligning with UX direction set by your lead, identifying opportunities in every project for cross-product consolidation and consistency, actively using and contributing to our design system with modern component-based practices
• Generating trust and synchronization through no-surprises communication upstream and downstream, experimenting with facilitation, storytelling and presenting, using AI tools to create clear documentation and specifications that keep stakeholders aligned
• Contributing to improving UX practices in collaboration with your lead, particularly around effective AI integration, new collaboration patterns, and maintaining quality at increased velocity
• Building up your insights-driven UX toolkit through experimenting with and refining AI-powered and traditional design activities/methods that increase UX outcomes and deepen your design thinking
• Working with Customers, Users, Software Engineers, Product and QA Personnel and other parts of the business to review requirements and proposed solutions and provide input into these processes (which may include, but are not limited to, ideation, algorithms, processes and feature design) which may produce intellectual property that belongs to Pushpay
• Conducting research, analyzing product and user trends, deriving insights and creating user journeys, interactions and UI designs (which may include, but are not limited to, processes, designs, and automation in the form of code, documentation or scripts) that is then incorporated into Pushpay products, or the process of building products, which may produce intellectual property that belongs to Pushpay

Key Skills

• UX and design domain knowledge is important, with understanding of how AI tools enhance rather than replace core design thinking
• Passion for all things UX related, especially around connecting people through technology
• Demonstrable knowledge of best practices in interaction design (i.e., user scenarios, user flows and rapid prototypes) and a good understanding of user behavior
• Proficiency with AI-powered design tools and willingness to explore emerging technologies - e.g., Figma AI features, Claude, Gemini, or similar tools for design iteration, research synthesis, and documentation
• Ability to strategically integrate AI throughout the design process to accelerate delivery while maintaining quality, including: using AI to explore design variations and concepts, leveraging AI for research analysis and pattern identification, employing AI to create specifications and documentation efficiently
• A team player who shares knowledge and experience with teammates, including best practices for AI tool usage and new collaboration patterns enabled by modern workflows
• A learning mindset and hunger to grow, evolve and develop excellence in lean, AI-enhanced, and deeply collaborative UX practice
• A strong grasp of user-centered design including usability and accessibility concerns, with understanding of how to validate AI-generated outputs against these principles
• You care about bringing delight to your design so examples of micro-interaction works will be crucial
• Ability to iterate your designs and solutions efficiently and intelligently, using AI to explore more options faster while applying human judgment to make final decisions
• Openness to receiving feedback and constructive criticism, and the willingness to share useful feedback with colleagues, bringing your full and whole self to the team
• Ability to identify and articulate user problems clearly
• Effectively communicate design processes, ideas and solutions to teams or stakeholders - early, regularly, with no-surprises, leveraging AI-generated documentation to maintain clarity
• Able to make user-centric decisions for short and long-term projects
• Find ways to champion and facilitate frequent evaluation of design ideas with users at various stages of the product design life cycle
• Collaborate constructively with other team members and stakeholders by taking them through the journey via storytelling, efficient communication and good rationale
• Not satisfied with delivering just functional or usable features, you have a strong desire to elevate our experiences by championing innovation and encouraging your team members to push the envelope in product development and delivery
• Have the zest for the latest digital technology, including emerging AI capabilities and how they can enhance the design process
• Able to build rapport with your team members and take the initiative to improve our existing experiences
• Be self-managed in your projects, and contribute to a fun-loving and blameless culture
• Understanding of modern design system practices and component-based design approaches that enable consistency at scale

Internal contacts

UX Manager, Product, UX, Engineering, On-call, Marketing, and Customer Success team members. Product and Engineering managers/leaders.

External contacts

Customers, Conferences, Community and other User Groups, Communities of practice

Typical experience

• 3+ years of digital or product design experience, majority in SaaS
• Demonstrated experience or strong willingness to learn AI-powered design tools and integrate them effectively into the design process

About Us

Pushpay is a high-growth Kiwi founded SaaS business that is spread between offices in the United States and Auckland, NZ. We help organisations and communities come together and stay connected through our suite of mobile apps, management software, and giving technology. Our teams of Software Engineers, SRE’s, QA's, UX and Product Managers work closely together to deliver value to our customers as the leading provider of mobile apps and giving technology to churches, schools, and nonprofits.

Benefits

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• Family Oriented Workplace: As our Pushpay family grows, we understand yours may too. Our paid parental leave policy offers primary & secondary caregiver leave, and we also have no leave override for those returning to work after parental leave, meaning you'll be paid at your full rate for annual holidays.
• Hybrid Work Model: We aim to offer a healthy work/life balance with flexible hours and the option to work from home 2 days a week.
• Sick Leave: You'll automatically start accruing this upon starting - no 6 month wait period.
• Volunteer Time Off: 16 hours paid VTO per year, so you can give back to causes most meaningful to you.
• Advanced gear
• Unlimited snacks, drinks, and coffee!
• Employee Assistance Program (EAP)
• Free annual flu shots
• Fun social events throughout the year, and Friday in-office happy hours

If you’re passionate about innovation and people, and keen to work in a fast-paced and inclusive environment, we’d love to hear from you!

Please note: To be considered for this vacancy you must either currently reside in New Zealand, or if currently off-shore, be a New Zealand citizen, permanent resident or resident with valid travel conditions.

Please submit your resume/CV in PDF format to prevent formatting errors upon submission. After applying, we highly encourage you to check your spam/junk folder regularly for communication from the Pushpay People team.