What You'll Do:

The Unit Coordinator plays a key role in ensuring the smooth, day-to-day functioning of the unit by providing administrative and clerical support to clinical services. This role is often the first point of contact for individuals and families, and it requires a warm, approachable attitude paired with strong organizational skills. Responsibilities include managing registration, verifying insurance, answering phones, coordinating unit logistics, and working closely with the clinical team to support quality care.

• Greet individuals, families, and visitors with a friendly and professional demeanor, helping to create a welcoming and supportive environment.
• Registers individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).
• Works collaboratively with the clinical team and communicates any concerns regarding a individual's presentation (psychiatric or medical) to the appropriate discipline.
• Maintain unit security by following procedures, monitoring the visitor log, and issuing appropriate badges.
• Accurately manage episodes of care in the Electronic Health Record (EHR) and coordinate discharges with inpatient facilities.
• Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
• Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
• Coordinates the ordering of individual meals, equipment, and maintains unit supplies necessary for daily activities.
• Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors and vendors.
• Answer incoming calls, provide information, transfer calls and/or take messages as necessary.
• Complete all required training, attend monthly meetings, and maintain required competencies.
• Coordinates civil commitment process with all necessary stakeholders, notarizes legal petitions.
• Performs all other duties as assigned.

What You'll Bring:

• High School Diploma or equivalent
• 1 year of exceptional service customer service-oriented work experience
• 3 years of clerical experience
• Current Notary or have the ability to become a notary within the first 90 days
• Must be able to perform Safe Clinch patient restraint techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition
• State of Virginia Fingerprint Clearance
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search

It would be great if you had:

• Previous behavioral health experience

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.