Intern - Sales Support
Kensington
Toronto
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!
We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.
To learn more about Kensington, visit kensingtontours.com.
- Shadow and work alongside a sales consultant on a day-to-day basis to gain first-hand experience of daily sales activities, client interactions, and the overall sales process
- Review client case files to ensure all information is accurate, complete, and up to date
- Connect directly with clients to fill in any information gaps needed to complete their file
- Track and confirm that all booked services have been fully completed and delivered
- Review common complaint trends raised with the Travel Support Team (TST) to identify recurring issues and recommend process or communication improvements
- Analyze the sales funnel to identify drop-off points and areas for conversion improvement, presenting findings and recommendations to the sales team
- Support change management and communications activities, helping ensure updates reach the right people at the right time
- Assist in change planning for sales team initiatives
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills, including comfort connecting directly with clients
- Ability to work collaboratively across teams and levels
- Interest in sales, travel, client service, or related fields
- Self-starter with a proactive and solution-oriented mindset
Position Details
This is a full-time, hybrid internship offering $20 per hour for 40 hours per week.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
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