Sr. Provider Manager (Remote Or Boston, Ma)
Edelman Financial Engines, Llc
Remote Or Boston
- Identify and anticipate client and provider requirements to ensure satisfaction with service delivery; serve as a strong advocate for client and provider needs within Edelman Financial Engines (EFE).
- Maintain a clear understanding of organizational priorities and effectively execute against corporate objectives.
- Implement the overall relationship strategy to ensure the effective deployment and execution of initiatives that drive engagement and enrollment opportunities.
- Develop a comprehensive understanding of the provider clients’ retirement benefits strategies and objectives, and align efforts to support mutual goals.
- Lead provider service reviews, partnering closely with EFE support teams to develop, refine, and execute against defined objectives.
- Proactively mobilize internal resources to ensure the accurate and timely resolution of client and provider service requests and issues.
- Facilitate the annual due diligence review of processes, procedures, and service offerings for each provider partner.
- Direct client facing experience
- Excellent verbal and written communication skills; executive presence; comfortable representing EFE externally and engaging with senior stakeholders
- Demonstrated project management skills; ability to manage multiple engagements/projects with precision and attention to detail
- Ability to thrive in a fast paced, multi-tasking, deadline driven environment
- Capable of working with multiple people/teams
- 10+ years Defined Contribution and/or financial services
- Bachelor’s degree required
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