Senior Account Manager

Position Summary

The Senior Account Manager will play a pivotal role in driving revenue growth by identifying, pursuing, and closing new business opportunities while managing and expanding relationships with existing clients. The ideal candidate is a results-driven sales professional with a strong technical understanding of Azure cloud solutions, Cisco technologies, and managed services.

Key Responsibilities

Business Development & Sales

• Act as a hunter to identify and pursue new business opportunities in Azure cloud solutions, Cisco technologies, and managed services.
• Develop and execute a sales strategy to meet and exceed revenue targets.
• Generate leads through networking, cold calling, and leveraging existing relationships.
• Conduct consultative selling to understand client business needs and propose tailored solutions.
• Maintain a robust pipeline of prospects and manage opportunities through the entire sales lifecycle.

Account Management

• Build and maintain strong, long-lasting client relationships to ensure customer satisfaction and retention.
• Serve as the primary point of contact for key accounts, addressing inquiries, resolving issues, and identifying upsell opportunities.
• Proactively engage with clients to understand their business challenges and align solutions to meet their objectives.

Proposal Development & Presentations

• Develop compelling proposals and pricing strategies for managed services and Azure cloud/Cisco solutions.
• Deliver persuasive presentations to prospective and existing clients, showcasing the value of the company’s offerings.
• Collaborate with technical teams to ensure proposals are technically sound and aligned with client needs.

Operational & Administrative Tasks

• Provide regular sales forecasts and updates to leadership.
• Maintain accurate records of client interactions, proposals, and sales activities in CRM systems.
• Follow up consistently with prospects and clients to ensure a seamless sales process and post-sales satisfaction.

Collaboration

• Work closely with technical, marketing, and operations teams to deliver an exceptional client experience.
• Participate in strategic planning sessions to refine go-to-market strategies and offerings.

Qualifications

Must-Haves

• Proven Track Record: Minimum of 5+ years of experience in technical sales or account management, with a focus on MSPs, Azure cloud solutions, and Cisco technologies.
• Technical Knowledge:
• Strong understanding of Azure cloud services, including migrations, IaaS, and PaaS.
• Experience selling Cisco networking and security solutions.
• Familiarity with managed services solution selling.
• Sales Skills:
• Demonstrated success in consultative selling and closing complex deals.
• Strong hunter mentality with the ability to identify and capitalize on new business opportunities.
• Communication: Excellent written and verbal communication skills, with the ability to present to executive-level audiences.
• Proposal Writing: Proficiency in creating detailed, client-focused proposals.
• CRM Experience: Proficiency in using CRM platforms to manage sales activities and pipelines.

Preferred Skills

• Industry certifications (e.g., Azure Fundamentals, Cisco Certified Sales Expert).
• Knowledge of IT service management frameworks like ITIL.
• Experience in cross-selling additional IT services such as cybersecurity or VoIP.

Key Competencies

• Hunter Mentality: Thrives in pursuing and securing new business opportunities.
• Client-Focused: Builds trust and fosters long-term relationships.
• Problem Solver: Identifies challenges and offers innovative solutions.
• Collaborative: Works effectively across teams to achieve shared goals.
• Results-Driven: Demonstrates a strong sense of accountability for meeting revenue targets.