Role: Data & Social Operations Manager - YouTube India Social

Location: Gurgaon, India

About the role:

We are looking for a Data Analytics and Operations Lead to serve as the operational backbone and analytical powerhouse for the YouTube India Social team. In this role, you will be the engine that keeps our ship running smoothly across all Product Areas (PAs) and verticals. You aren't just managing spreadsheets and timelines; you are translating complex data into impactful narratives that guide our overarching social strategy.

You are obsessed with efficiency, proactive problem-solving, and ensuring that every campaign is executed flawlessly from brief to wrap-up report. You will act as the central nervous system of the team, seamlessly coordinating between internal cross-functional stakeholders and our external agency partners. If you thrive in a fast-paced environment where you can balance rigorous project management with deep, data-driven storytelling, this role is for you.

What you will be doing:

• Project & Operations Management: Run a tight, smooth ship across all YouTube India social verticals and PAs. You will oversee end-to-end project timelines, ensuring campaigns launch on time, on brief, and without friction.
• Data Analytics & Impactful Reporting: Lead the measurement, tracking, and reporting of our social presence. You will dive deep into social performance metrics, translating raw data into clear, actionable, and impactful reports that influence leadership decisions and broader marketing strategies.
• Cross-Functional & Agency Coordination: Act as the ultimate connector between internal marketing peers, XFN teams (Partnerships, PR, Legal), and our external agency partners. You will keep all stakeholders aligned, informed, and moving toward the same goals.
• Process Optimization & Budgeting: Proactively identify bottlenecks and streamline operational workflows. You will support the team with rigorous compliance regarding vendor management, tracking Statements of Work (SOWs), Purchase Orders (POs), and agency invoicing.
• Social Insights & Listening: Partner with analytics agencies to run proactive and reactive social listening. You will monitor brand health and audience sentiment, ensuring the team is always equipped with the latest cultural and performance insights.

What you need to be great in this role:

• The Foundation: A Bachelor’s degree (or equivalent work experience) with 5 to 7 years of professional experience in marketing operations, project management, and data analytics (preferably within social media or digital marketing).
• Ops & Analytics Mastery: Completely fluent in running complex marketing operations, coordinating large-scale projects, and deriving actionable insights from social analytics platforms (experience with Sprinklr, BrandWatch, or similar tools is highly preferred).
• Communication & Hustle: Outstanding written and oral communication skills. You know how to tailor your communication to keep agencies accountable and internal leadership informed. Fluency in Hindi is an added advantage.
• Solution Oriented: You possess a relentless drive and a solutions-oriented mindset, consistently finding creative ways to clear roadblocks, manage ambiguity, and deliver results in a fast-paced environment.
• Proactive Leadership: You don't wait for instructions; you anticipate needs, flag potential risks before they become issues, and proactively build processes that make the entire team's work better and faster.
• AI Native: You are highly adept and proactive in leveraging AI tools to streamline processes, elevate the quality of your reporting, and accelerate your own operational workflows.
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 19122

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