Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

• Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
• Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
• Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
• EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
• FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

Job Summary:

The Quality Assurance Coordinator supports the development, implementation, maintenance, and continuous improvement of the Quality Management System (QMS). This role assists with quality system administration, document control, compliance activities, audit support, and quality improvement initiatives to help ensure adherence to company standards and applicable regulatory requirements. The position partners with cross-functional teams to maintain quality records, support process improvements, and promote a culture of quality throughout the organization. This role serves as an entry-level quality professional responsible for supporting the effective operation and ongoing enhancement of the quality management system.

Essential Responsibilities:

• Assist with the development, implementation, maintenance, and continuous improvement of the Quality Management System (QMS)
• Support document control processes, including document creation, revision, review, approval routing, obsoletion, and archiving
• Assist in developing and maintaining policies, procedures, work instructions, forms, templates, and other quality system documentation
• Support process mapping and workflow documentation initiatives across departments
• Coordinate with document owners and stakeholders to ensure documentation complies with established quality standards and document control requirements
• Maintain quality records and documentation in accordance with company procedures and regulatory requirements
• Assist with tracking quality metrics, corrective actions, preventive actions, and continuous improvement initiatives
• Support internal and external audits through document preparation, record retrieval, and follow-up activities
• Collaborate with cross-functional teams to support quality system enhancements and compliance initiatives
• Assist in ensuring compliance with applicable quality standards, including ISO 17025, GMP, GLP, NHP, and other regulatory requirements as applicable
• Support training documentation and quality record management activities
• Participate in quality investigations and assist with documentation of corrective actions and process improvements
• Maintain confidentiality of quality records and business information
• Perform other job-related duties as assigned to support business and quality objectives

Education & Experience:

• Associate degree in a scientific, technical, business, or related field; or an equivalent combination of education and experience
• 1–2 years of experience in quality assurance, document control, laboratory operations, regulated environments, or related administrative support functions
• Experience working with documentation, records management, or process-related activities
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams
• Experience working in an ISO-accredited, GMP, GLP, NHP, or other regulated environment
• Familiarity with Quality Management Systems (QMS) and document control practices
• Exposure to audit support, corrective actions, continuous improvement initiatives, or process mapping

Schedule: Tuesday-Saturday, 9:00AM-5:00PM

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We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.