• Serve as the primary point of contact for patients, providing clear and timely communication regarding study procedures, visit schedules, and expectations
• Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity
• Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff
• Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study
• Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance
• Manage site diaries, calendars, and appointment systems to ensure visibility and accuracy of all patient visits and site activities
• Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations
• Ensure accurate registration of appointments and timely updates in operational systems
• Support coordination of logistics related to patient visits
• Work closely with investigators and site staff to ensure seamless patient flow and visit execution
• Build and maintain strong relationships with patients to support retention and a positive site experience
• Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness
• Address patient inquiries and concerns with professionalism, empathy, and discretion
• Resolve routine patient issues and escalate complex cases to appropriate clinical or operational leadership as needed

• Ability to communicate and work effectively with a diverse team of professionals
• Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
• Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors
• Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
• Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
• Ability to balance tasks with competing priorities
• Critical thinker and problem solver
• Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
• Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
• High level of self-motivation, energy and possess a high degree of urgency.
• Ability to work independently in a fast-paced environment with minimal supervision
• Ability to adapt to changes in responsibilities and workloads.
• Must have a patient service mentality

Certifications/Licenses, Education, and Experience

• Minimum Education:
  • Bachelor’s Degree required or equivalent experience
• Minimum Experience:
  • 2+ years of experience in patient services, clinical coordination, or a healthcare-related role. Experience in clinical trials or research setting is preferred.
  • Understanding of GDPR (RODO) regulations and patient privacy standards.
  • knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)
  • Knowledge of English - communicative

Mandatory Employer Disclosures