About the Role

The People Operations Program Specialist is a hands-on, on-site role based in Pittsburgh, PA (Robinson Twp), focused on delivering a seamless onboarding experience for every new Blinker who walks through our doors. This individual will support our candidate onboarding program — managing the details leading up to Day 1 and on Day 1 so that the process is organized and feels effortless.

The role will focus on managing background check completions, collecting candidate information to completing I-9 verifications and answering benefits questions on the spot, this person keeps every piece of the new hire process moving. This role operates with strong independent judgment, an eye for detail, and a genuine passion for people.

What You'll Do

Background Check Administration

• Monitor BGC status in Checkr and follow up proactively on pending or incomplete checks, ensuring timely completion ahead of start dates
• Apply adjudication guidelines consistently and escalate flagged results to the appropriate People Ops team member for review.
• Maintain accurate BGC tracking records and keep the New Hire BGC Tracker up to date.

New Hire Data Collection & Form Management

• Collect, review, and process all required new hire information ahead of each start date, including hire data, equipment requirements, and personal data.
• Update and maintain new hire forms, ensuring all templates are current and accurately reflect any policy or process changes.
• Partner with the People Ops team to ensure all new hire records are entered accurately and completely in Workday at the time of hire.
• Identify and resolve data gaps or missing documentation before Day 1 to prevent onboarding delays.

Day 1 Communications

• Draft and send Day 1 welcome emails to all incoming new hires, ensuring each communication includes accurate logistics, schedule details, and site-specific instructions.
• Manage Day 1 communication timelines, ensuring emails are sent within established SLA windows ahead of each start date.

I-9 Verification & Compliance

• Serve as the designated on-site I-9 verifier for the Pittsburgh, PA location, completing Section 2 verifications in person on or before each employee's first day of work.
• Review and scan I-9 supporting documentation, ensuring copies are legible, complete, and stored in accordance with federal recordkeeping requirements.
• Administer E-Verify submissions for applicable new hires in compliance with federal requirements, resolving Tentative Nonconfirmations (TNCs) promptly and accurately.
• Stay current on I-9 and E-Verify compliance requirements, including document reverification for employees on temporary work authorization.
• Flag any I-9 irregularities or compliance concerns to the People Ops lead immediately.

On-Site Support & New Hire Experience

• Serve as the on-site People Ops presence in Pittsburgh — welcoming new hires on Day 1 and ensuring they feel supported from the moment they arrive.
• Coordinate on-site logistics including training room assignments, orientation setup, and materials preparation.
• Provide first-line support for new hire benefits questions, directing employees to the appropriate resources (carrier portals, WEX, Lumity) and escalating complex questions
• Support ad hoc People Ops needs as they arise — including fingerprinting coordination, document collection, and general administrative tasks that support the broader team.
• Act as a reliable, approachable resource for employees navigating their first days and weeks at Blink Health.
• Provide support on other onboarding tasks as needed.

What You Bring

Required

• 3–5 years of experience in People Operations, HR coordination, or a related administrative role.
• Hands-on experience completing I-9 verifications in person, with working knowledge of E-Verify and TNC resolution.
• Experience managing background check workflows, preferably through Checkr or a comparable platform.
• Strong attention to detail — you catch errors before they become problems and maintain clean, organized records.
• Clear, warm written communication skills — capable of drafting professional new hire emails that are accurate, timely, and welcoming.
• Ability to manage multiple tasks and deadlines simultaneously without dropping the ball.
• Proficiency with Google Workspace (Docs, Sheets, Gmail) and comfort learning new systems quickly.
• Must be based in or able to commute to Pittsburgh, PA — this is a fully on-site role.

Preferred

• Familiarity with Workday, Checkr, Greenhouse, or DocuSign.
• Experience supporting onboarding in a high-volume, multi-site environment.
• Comfort answering basic benefits questions and navigating benefits portals (e.g., Cigna, WEX/Lumity).
• Prior experience in a pharmacy, healthcare, or retail environment is a plus.