We are looking for a LIMS Associate to join our Laboratory Information Management Systems (LIMS) team in support of clinical patient testing in our high-throughput CLIA lab. The LIMS Associate will be responsible for (1) Coordinating tech transfer between the clinical lab and LIMS Engineers, (2) Triaging and responding to support tickets, and closing them out where possible, (3) monitoring LIMS usage patterns, trends, and issues in the lab and suggesting improvements to LIMS developers

This role will help to build upon the strong technology and execution found at BTO. This is considered an onsite role at our Union City lab, with flexibility to work from home or at our Menlo Park site when applicable.

Responsibilities:

• Meet with CLIA lab staff and LIMS Engineers to coordinate updates to existing products, or launch of new workflows
• Support lab operators in resolving LIMS issues to minimize sample turnaround time
• Triage & escalate unresolved technical issues to appropriate team members
• Monitor sample queues and follow up on unresolved issues or delays
• Observe and collect feedback in the lab of LIMS usage and identify improvement opportunities
• Assist in testing and documenting new LIMS workflow versions
• Ensure compliance to all relevant corporate and regulatory requirements

Requirements:

• Bachelor's degree with Biological or Computational focus
• Hands-on laboratory bench experience, including undergraduate research projects or internships.
• Experience configuring or developing LIMS, productivity apps, or other lab tools/automations
• Ability to troubleshoot and diagnose advanced technical issues
• Strong attention to detail and ability to work flexibly and well under given timeframes
• Highly organized, strong written and verbal communication skills
• Enjoy a wide variety of daily tasks in a fast-paced, time-sensitive environment

Nice-To-Haves:

• Experience working in CLIA Lab, medical device, or pharma
• Experience with data analysis using Python, SQL, or Excel
• Familiarity with Quality Management Systems and related regulations (CFR 21 Part 11, ISO 13485, etc)

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Free daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total annual compensation package of $104,322, which includes (1) a base pay range of up to $85,748 per year, (2) eligibility for a semi-annual bonus and (3) equity.