Solutions Engineer, Strategic Accounts

Customer Solutions Group | Remote, North America

GrowthLoop is hiring a Solutions Engineer to guide complex enterprise platform transitions for a set of named strategic accounts, from technical strategy and solution design through hands-on implementation. You’ll work alongside our sales team to help these customers chart a path beyond legacy marketing systems, then lead the technical implementation through launch.

This role involves approximately 25% travel for on-site meetings with prospective and existing customers.

What You Will Do

Pre-Sales Solutions Engineering

• Partner with Account Executives and other Solutions Engineers throughout the sales cycle for named strategic accounts. Shape the technical strategy for each opportunity and lead discovery with marketing, data, and technology stakeholders.
• Map each customer’s current marketing architecture and workflows, from source data and identity through audiences, destinations, and campaign execution. Show what GrowthLoop would replace, connect to, or leave in place.
• Design and deliver tailored demos, technical workshops, and proofs of value using the customer’s priority use cases. Answer detailed questions, address technical objections, and build confidence in the proposed solution.
• Turn the proposed solution into a credible phased plan for migration and launch, including data and integration requirements, validation, dependencies, and risks. Set clear technical expectations before the sale so you can carry the plan into implementation.

Post-Sales Implementation for Named Accounts

• Own the technical direction and delivery plan for the same named accounts, from kickoff through launch. Translate the solution agreed during the sales process into an executable architecture and implementation plan.
• Coordinate data mapping, identity decisions, audience migration, destination integrations, testing, and customer validation across multiple teams.
• Stay hands-on when a data flow, audience definition, or integration does not behave as expected. Lead technical escalations with Product and Engineering, make clear scope decisions, and get stalled work moving again.
• Align technical and executive customer stakeholders on milestones, architecture decisions, risks, and launch readiness. Communicate changes to assumptions or timing early.
• Maintain clear communication and documentation on decisions for internal and external project stakeholders

Improve the Next Implementation

• Partner with the Customer Architect who owns the broader account relationship, with clear ownership of technical delivery.
• Document the architecture, decisions, and implementation plan so the Customer Architect and customer teams stay aligned on progress, risks, and remaining work.
• Turn recurring migration and integration challenges into reusable solution patterns and delivery playbooks. Share what works with other Solutions Engineers and Customer Architects.
• Enable Customer Architects and Solutions Engineers to assess and work alongside customers’ existing marketing platforms, especially Adobe, using guidance from named account transitions.

What Success Looks Like

• Within your first six months, you’ve led the technical work for a strategic prospect from evaluation through go-live, helping the customer navigate a complex migration and start seeing value with GrowthLoop.
• Within your first year, you’ve used those experiences to build practical guidance the team can reuse and bring customer insights back to Product to inform what we build next.

What You Bring

• Deep, hands-on experience with Adobe’s enterprise marketing stack. You can assess how an existing implementation handles data ingestion, identity, audiences, journeys, and activation, then recommend a realistic path for changing or integrating those workflows. Experience with Adobe Experience Platform and Real-Time CDP is especially relevant; familiarity with Journey Optimizer, Adobe Campaign, Audience Manager, and Customer Journey Analytics is valuable.
• A track record of leading complex, multi-system enterprise marketing technology implementations or platform transitions from discovery through launch, with clear ownership of architecture and technical outcomes.
• Strong technical fluency with cloud warehouses, SQL, APIs, customer data models, identity resolution, audience logic, and downstream activation.
• The ability to separate a workable first phase from a broader platform vision, with clear assumptions, dependencies, and tests for success.
• Experience aligning customer and internal teams through high-stakes architecture and delivery decisions, managing risks and escalations, and recovering work when implementation stalls.
• Executive presence and technical credibility with marketers, data engineers, and senior leaders. You can challenge assumptions constructively, explain tradeoffs plainly, and set expectations the team can meet.

About GrowthLoop

GrowthLoop built the first composable CDP, helping marketers leverage live, first-party data from their cloud warehouse to launch highly targeted campaigns. That composable foundation gave way to the Compound Marketing Engine, an evolution of the composable CDP that drives compound growth by using agentic AI to accelerate the marketing cycle.

Now, we’re building what comes next: an agentic system that uses causality data to find the actions that actually improve customer outcomes and gets smarter with every campaign cycle.

Founder-led, we’re partnering with the world’s most innovative brands to close the loop between people, data, and AI. Enterprise marketing teams at Google, Costco, Ford, and Whirlpool (to name a few) choose GrowthLoop to launch smarter, more personalized marketing programs that compound growth with every campaign.

About You

You see complex customer transitions through, from the sales conversation to launch. You earn trust, make sound technical decisions, stay hands-on when implementation gets difficult, and keep teams aligned. You share credit and communicate honestly about risk. Our values are Love Our Customer, Make It So, Put We Over Me, Be Human, and Aim High.

What We Offer

The on-target earnings range for this role is USD $180,000 - $200,000 or CAD $260-$280,000. Total compensation includes equity and additional opportunities for variable compensation.

Open to candidates based in Canada or the United States. Final base salary decisions will be based on a variety of non-discriminatory factors unique to each candidate, such as the individual’s skill set, depth of experience, and qualifications.

Rewards

• See your work make an impact with some of the world’s most important brands.
• Spot bonuses for major milestones and product feature launches.
• Clear opportunities for career progression and cross-functional collaboration.
• Equity in GrowthLoop, so you share in the value you help create.

Flexible, Remote-First Work

• Remote-first culture with team members and leaders across North America and beyond, with strong communities in New York, San Francisco, and Toronto.
• Flexible, goal-based work style.
• Flexible Time Off.
• Monthly company-wide Recharge Days to truly unplug.
• Annual home office stipend to support your workspace.

Comprehensive Benefits

• 100% company-paid medical coverage for individual employees with strong dependent contributions, including dental and vision coverage.
• Full health, dental, vision, life, and disability coverage for Canadian employees (fully employer-paid).
• 401(k) or RRSP (Canada) program with a generous company match.

Learn and Grow

• Quarterly hackathons focused on team passion projects.
• Annual professional development stipend.
• Work directly with a world-class executive team.
• A culture of learning.

GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.