• Own the Global Service Tooling & Equipment program across 30+ North American service locations, supporting Service Centers, Mobile Service, Body Repair, field teams, and hundreds of technicians.
• Lead the development and deployment of a fleet of Mobile Service vehicle, including vehicle configuration, equipment layout, storage systems, compressors, power solutions, tooling packages, safety requirements, technician usability, prototyping, validation, and production rollout.
• Lead and develop the Service Tooling team, establishing clear ownership for daily tooling operations, ordering, deployment, inventory management, vendor coordination, tooling audits, and field support.
• Partner with Facilities and Service Operations on new Service Center readiness, including shop layouts, vehicle lifts, alignment and ADAS equipment, battery handling equipment, diagnostic systems, compressed air, specialty equipment, installation, commissioning, and launch.
• Own and continuously improve Lucid's Service Tooling Catalog and associated tooling-management systems, maintaining a centralized source of truth for approved tools, specifications, part numbers, suppliers, pricing, deployment status, and field requirements.
• Define Lucid's tooling strategy for existing and future vehicle platforms, including general service tooling, special service tools, diagnostic equipment, high-voltage equipment, shop equipment, lifting solutions, and restricted/safety-critical tooling.
• Partner with Engineering and Field Service Engineering to translate vehicle service requirements into scalable tooling solutions, ensuring tools are validated and available before vehicle and service-program launches.
• Own tooling readiness for new vehicle programs, identifying tooling requirements, validation plans, supplier lead times, deployment risks, technician requirements, and launch-readiness gates.
• Establish standardized tooling packages and equipment specifications for new and existing Service Centers to ensure consistency, technician productivity, safety, and cost control across the network.
• Manage strategic tooling and equipment suppliers from sourcing through deployment, including technical requirements, RFQs/RFPs, quotation review, commercial negotiations, purchase planning, delivery schedules, installations, issue resolution, warranty support, and supplier performance.
• Develop sourcing and standardization strategies that balance serviceability, technician usability, safety, cost, lead time, scalability, and total cost of ownership.
• Establish tooling request, approval, ordering, tracking, audit, and corrective-action workflows to maintain visibility and control as the service network scales.
• Develop and maintain processes for tooling audits, missing-tool recovery, restricted-tool control, loan tools, asset tracking, calibration, maintenance, and replacement planning.
• Monitor tooling and equipment readiness across the service network and proactively identify gaps that could impact vehicle repair capability, technician productivity, customer experience, or vehicle-program launches.
• Support field escalations and service campaigns requiring rapid development, sourcing, modification, or deployment of tools and equipment.
• Partner with Finance and Procurement to develop annual tooling budgets, forecasts, capital requirements, spend controls, and cost-reduction initiatives.
• Establish KPIs and reporting for areas such as tooling readiness, deployment status, supplier performance, order lead time, equipment uptime, audit compliance, launch readiness, spend, and program risk.
• Provide regular program updates to Service leadership, clearly communicating readiness, risks, dependencies, financial impact, and required decisions.
• Build scalable SOPs, operating playbooks, documentation, and governance that allow the Service Tooling organization to support Lucid's continued growth.

Qualifications

• 7+ years of experience in automotive service operations, service engineering, tooling and equipment, technical program management, fleet operations, manufacturing, or a related technical operations environment.
• 2+ years of experience leading people, programs, suppliers, or cross-functional technical teams.
• Strong understanding of automotive repair environments, technician workflows, service-center operations, tooling, shop equipment, and vehicle diagnostics.
• Demonstrated experience taking complex programs from requirements definition through sourcing, validation, deployment, and sustained operations.
• Strong program-management capability with experience managing multiple simultaneous projects, schedules, dependencies, budgets, risks, and stakeholders.
• Experience managing suppliers, sourcing technical equipment, evaluating quotations, negotiating commercial terms, and holding vendors accountable for quality, cost, and delivery.
• Ability to understand technical requirements and effectively communicate between technicians, engineers, suppliers, operations teams, and senior leadership.
• Strong analytical skills with the ability to use data to evaluate readiness, utilization, cost, supplier performance, and operational risk.
• Experience developing standardized processes, SOPs, dashboards, tracking systems, and operational controls.
• Demonstrated ability to operate effectively in a fast-paced environment where requirements, vehicle programs, and priorities may change rapidly.
• Excellent written and verbal communication skills with the ability to influence across organizations without direct authority.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Preferred Qualifications

• Experience supporting electric vehicles, high-voltage vehicle systems, advanced vehicle platforms, or EV service operations.
• Experience with new vehicle launches, prototype or pre-production vehicles, serviceability validation, or early fleet deployment.
• Experience developing or deploying mobile-service vehicles or other specialized fleet configurations.
• Familiarity with automotive lifts, alignment systems, ADAS calibration equipment, battery handling equipment, diagnostic equipment, compressed-air systems, and other automotive shop infrastructure.
• Experience supporting a geographically distributed service or field organization.
• Experience with tools such as Jira, Smartsheet, Coupa, Tableau, Excel, or similar program-management and business systems.
• Experience creating digital tooling catalogs, asset-management systems, procurement workflows, or operational dashboards.