EDUCATION AND EXPERIENCE

Bachelor’s degree in accounting, business, finance or related field or equivalent experience and one (1) to three (3) years of accounting or related business experience. Prefer experience in the operation, maintenance, and end-user support of loan accounting, cash management, general ledger, and/or other loan accounting systems.

JOB SUMMARY

• Performs accounting and customer support for the association users of the Cardinal (loan accounting) system, including access modules.
• This includes responding to phone calls and e-mails promptly as well as following through to assure all issues are resolved in a timely manner.
• This position works under moderate supervision in the application of generally accepted accounting principles as it relates to loan accounting activity.

ESSENTIAL FUNCTIONS

• Sets up and maintains customer information in cash management systems and performs customer service via phone and email.
• Enters and approves wire transfers.
• Completes required check orders.
• Setups, maintains, and reconciles auto-draft loan payment service.
• Reconciles general ledger accounts related to cash management functions.
• Works with Credit Office Personnel on all cash management tools.
• Provides fast, accurate support to all end-users of cash management and/or related systems and processes.
• Provides guidance to end-users to assist them in cash management functions, as necessary.
• Assists with the development of new and improved processes to enhance cash management efficiencies.
• Assists in maintaining cash management procedures and documentation. Communicates procedures to end-users.
• Documents all customer issues utilizing an issue tracking system.

REQUIRED SKILLS

• Position requires the ability to organize and handle multiple tasks at once and learn new applications and use of equipment quickly.
• Ten key calculators by touch and computer literacy required, including word processing, database, and spreadsheet applications.
• Ability to accomplish accurate, detailed tasks in short time frames.
• Must be self-motivated and have the ability to work independently to complete assigned projects.
• Demonstrated problem solving and organizational skills are essential.
• Position requires good written and oral communication skills.

DISCLAIMER

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO - Know Your Rightsand Pay Transparency Statement.