Our Patient Services team is at the forefront of the company's mission to not only offer affordable prices but also deliver the best possible experience for our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible for ensuring that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores.

What You’ll Do:

• Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
• Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners.
• Maintain training records and prepare reports on training activities and outcomes
• Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
• Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to instructor-led training
• Circulate content updates in a digestible and impactful manner, in collaboration with management and team
• Partner closely with training peers, instructional designers, and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration
• Remain knowledgeable and updated with our product offerings to ensure you are a constant resource
• Stay updated with the latest training techniques, tools, and best practices to create a high-quality learner experience

What You’ll Need:

• Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
• Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus
• Proactive work ethic, constantly pushing themselves to learn
• Strong facilitation and classroom management skills, virtual and in-person
• Strong time management and multitasking skills
• Comfortable working in ambiguous, fast-paced environments
• Ability to build low complexity training activities, develop protocols, and edit content
• Basic understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI
• Technical aptitude and the ability to learn complex new tools
• Strong feedback and coaching skills, strongly preferred
• Strong verbal and written communication skills
• Knowledge of the healthcare or pharmaceutical industry is a plus
• At times, travel may be required up to 20% of the time

Benefits:

• Health, Dental & Vision – Multiple plan options from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k) – Traditional and Roth options
• Life & Disability Insurance – Provided at no cost
• Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
• Snack & Drink Stipend – Daily at all pharmacy locations

Location: 400 S Woods Mill Rd, Chesterfield MO

Hours: Monday- Friday, 9am-5pm, scheduling flexibility is required as your schedule may change over time according to business needs

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