The Opportunity

ngrok is looking for an experienced Senior or Staff Product Designer to help shape the future of our products in an era where AI is changing how software gets built and shipped.

As a key member of the Product Development Team, you’ll work closely with Product and Engineering to shape and deliver high-quality product experiences. You’ll own meaningful areas of the product end-to-end—from early problem framing through to shipped features in users’ hands—moving fluidly between research, prototyping, and delivery as the work demands.

We solve complex networking problems for millions of developers. The design challenges reflect that: translating technical depth into approachable experiences, building for users who notice every detail, and finding clarity in areas without established playbooks.

This role is a good fit for someone who wants high ownership, moves quickly, and is comfortable working in a hands-on, evolving environment.

About the Design team

ngrok's Design team is small but mighty. We’re highly collaborative and work closely with Product, Engineering, Marketing, and Leadership to craft excellent product and brand experiences, envision the future of where the company is headed, and ensure ngrok's brand and visual presentation remain as high quality as our product thinking.

What You'll Actually Do

• Think like a builder. You’ll sketch, wireframe, and prototype quickly, get ideas in front of users early, and iterate toward real product outcomes.
• Use AI as a creative partner. You’re already using AI tools to extend what you can build, prototype faster, synthesize research, or explore interaction patterns.
• Get close to the problem. Learn how developers use ngrok, where they get stuck, and what “better” actually looks like for them.
• Contribute to product direction. Work with Product and Engineering to clarify problems, explore solutions, and shape strong product experiences in your areas.
• Maintain a high craft bar. Bring strong judgment to interaction design, visual design, copy, edge cases, and implementation details.
• Lead projects when needed. Facilitate discussions, align stakeholders, run lightweight research, and help drive decisions forward.
• Make your thinking legible. Share rationale, document key decisions, and help Product and Engineering understand the tradeoffs behind your work.
• Contribute to the design team. Help strengthen our shared standards, critique culture, and ways of working as the team grows.

Skills

• 5+ years of product design experience at technology companies, with a portfolio demonstrating strong visual design, research, and end-to-end product thinking
• End-to-end execution. You take work from early problem framing through to shipped and polished outcomes
• AI-augmented workflow. You actively integrate AI into how you work, using it to generate concepts, build prototypes, and synthesize research — continually expanding what you can do
• Builder mindset. You make ideas tangible quickly — through sketches, wireframes, and prototypes — to communicate, collaborate, test, and iterate
• Strong communication. Able to influence without authority and clearly articulate tradeoffs
• Sharp instincts for learning. You know how to get close to users and turn what you learn into a clear point of view
• Bonus Points
  • Experience designing for developers
  • Familiarity with networking concepts
  • Basic front-end experience / familiarity (HTML/CSS/JS, etc.)
  • Experience with Tailwind CSS or similar frameworks

Location

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Sponsorship

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Compensation

Staff Product Designer

• Tier 1 (SF, LA, Seattle, NYC): $193,500-$236,500
• Tier 2 (rest of US): $178,020-$217,580

Senior Product Designer

• Tier 1 (SF, LA, Seattle, NYC): $162,00-$198,000
• Tier 2 (rest of US): $149,040-$182,160

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