Role: Account Director (6 Month FTC)

Location: London/ Slough, United Kingdom (2-3 days a week from our Client's Slough Offices)

About the role:

As Account Director, working within our client, & global FMCG business; you are the trusted day-to-day partner for client and the person who keeps complex, multi-platform projects on track. You'll work closely with strategy, creative, production and account colleagues to turn briefs into effective campaigns, with a strong focus on social media and digital content. You'll be accountable for delivery, client satisfaction and project profitability across several projects at once.

Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.

What you will be doing:

• Build a collaborative, trusted relationship with client stakeholders, acting as their first point of contact and protecting the brand across every project.
• Stay close to the client to understand their needs, anticipate issues and resolve them early.
• Be accountable for integrated creative projects from brief to fulfilment, maintaining client satisfaction throughout.
• Work with strategy and account colleagues to shape social strategy and milestones for the client.
• Agree campaign scope with the client, then produce estimates and timing plans in our internal scheduling system, including for complex, cross-platform social projects.
• Schedule projects against the right internal resource and help source external resource where needed.
• Partner with digital, video, photography and print producers to bring the right skills together for integrated campaigns.
• Keep projects on process, on time and on budget, motivating and coordinating teams through tight deadlines.
• Be responsible for the financial health of your projects, including profitability, forecasting accuracy and fee discussions. Make sure everyone understands the cost impact of delays, extra amends and re-briefs.
• Report on project income accurately and on time, and escalate invoicing or estimate queries to senior account and business leadership.
• Evaluate project results, both qualitative and quantitative, against the original objectives.
• Guide internal stakeholders through production processes, and spot and act on ad hoc opportunities as they arise.

What you need to be great in this role:

• Experience managing digital and integrated campaigns in a creative or production agency, with a strong record of delivering across multiple platforms, particularly social media.
• Ideally FMCG experience
• Proficient to expert capability in Account Management and Project Management, with confidence running several complex projects at once.
• Experience working alongside video and photography producers as part of a joined-up approach to campaign delivery.
• Experience with project scheduling and sourcing resource and production services.
• Strong client engagement skills, with the ability to organise, influence and build effective working relationships.
• Clear, courteous communication across strategy, creative, production and client teams.
• Close attention to detail, sound commercial awareness and a sharp eye for project risk.
• Comfort integrating with a client-side team while maintaining a top-tier agency service.
• Nice to have: experience creating content for CMS and e-commerce platforms.
• Advanced use of Gen AI tools relevant to account management to improve output quality and efficiency
• Experience designing AI-assisted workflows for yourself and your team
• Agentic thinking for complex, multi-step challenges
• Strong understanding of AI capabilities and limitations, with rigorous human oversight

Req ID: 19050

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