Location

This position will be based in Charlotte, NC

Reporting

This position will report to the Senior Program Manager, Comfort

Summary of Role

The Senior Quality Control Technician is responsible for the review and close-out of project milestone packages consisting of sales and design plans and documentation, installation photos and verification measures for HVAC, Water Heater, Geo Thermal and Generator installation projects, which fall under the Comfort segment of the business. The primary objective of this role is to ensure high-quality standards for all Comfort systems, verifying compliance with sales, design & installation specifications, and identifying necessary remediations to maintain strong system performance and customer satisfaction. They will also evaluate monitoring and control platforms to verify proper configuration and ensure installed systems meet design specifications and energy efficiency goals.

Through daily project throughput review, the technician will approve or reject project milestones promptly and communicate feedback to external contractors or partners. They will support the organization’s accountability and quality improvement initiatives, fostering a culture of excellence across all operations. In addition to desktop reviews, some programs may require on-site inspections, including accessing mechanical rooms, rooftops, and ductwork to assess installation quality and provide feedback to certified contractors.

Strategic & Tactical

• Conduct detailed review and close-outs of project documents, photos, and system designs.
• Apply advanced knowledge of HVAC quality control standards and system operation criteria.
• Verify system performance data and ensure installed HVAC equipment aligns with sales and design specifications.
• Inspect HVAC control and monitoring platforms for accurate configuration and functionality.
• Provide clear and concise feedback for rejected project submissions and guide resolution.
• Provide feedback to the Program Manager and Leadership to inform and evolve the product.
• Troubleshoot and resolve milestone package rejections to ensure quick turnaround times.
• Stay updated on industry standards, installation techniques, and emerging technologies.
• Develop and refine quality control processes, installation guidelines, and contractor training programs.
• Manage and resolve partner support requests through chat or ticketing systems, addressing escalations promptly.
• Analyze data to identify trends or areas for improvement and recommend corrective actions.
• Conduct training sessions for junior Quality Control Technicians to enhance team capabilities.
• Perform and document site inspections for specific programs, including assessment of mechanical, structural, and electrical components of HVAC installations.

Success Defined

• Minimize post-installation service calls through thorough review of partner submissions.
• Review and respond to project milestone submissions within 72 hours.
• Respond to partner support inquiries within 24 hours.

Qualifications

• 4+ years of experience in a technical or construction role within the HVAC industry.
• Experience with interdepartmental problem-solving or project management.
• Familiarity with HVAC system design and energy efficiency standards preferred.
• Strong oral and written communication skills with the ability to influence third-party contractors.
• Excellent organizational skills and ability to prioritize effectively.
• Proficiency with data analysis and standard business tools such as G-Suite, Microsoft Office, or similar platforms.
• Ability to access mechanical rooms, rooftops, or confined spaces, including working in various weather conditions.
• Capacity to stand, kneel, or bend for extended periods during inspections.
• Commitment to safety protocols and proper use of personal protective equipment (PPE).
• Valid driver’s license and clean driving record.