Front Office Manager - Roost Baltimore
Method Co.
Baltimore
- Lead, motivate, and inspire team members to consistently deliver exceptional service and exceed guest expectations.
- Provide ongoing coaching, training, and development to ensure team members have the knowledge and resources necessary to perform their roles effectively.
- Set clear performance expectations, provide regular feedback, and address performance concerns in a timely and constructive manner.
- Maintain a visible presence throughout the property and support the team during peak periods and high-volume operations.
- Ensure prompt, courteous, and efficient service while maintaining ROOST’s welcoming and hospitable atmosphere.
- Respond to guest concerns and service recovery opportunities promptly and professionally, working toward thoughtful and effective resolutions.
- Foster a guest-centric culture that encourages proactive engagement, personalized interactions, and attention to detail.
- Identify opportunities for team development and career advancement while providing coaching and mentorship to support professional growth.
- Foster a positive work environment built around teamwork, communication, accountability, respect, and mutual support.
- Partner with property leadership to continuously identify opportunities to improve operations, enhance the guest experience, and drive revenue.
- Oversee daily Front Office operations and ensure opening, closing, and daily operational procedures are completed accurately.
- Serve as the primary operational point of contact for Front Desk Agents and provide hands-on leadership throughout daily shifts.
- Monitor, train, and supervise Front Desk team members, ensuring established procedures and service standards are consistently followed.
- Oversee operational tasks associated with arrivals, departures, extended stays, and weekly stays.
- Review reservations and guest profiles to ensure requests, preferences, and special accommodations are properly documented and fulfilled.
- Create and post invoices and assist with reservation auditing, billing, and general accounting-related responsibilities.
- Assist with monitoring A/R aging and resolving outstanding billing matters.
- Work closely with Housekeeping to monitor room readiness, quality control, cleanliness, and adherence to ROOST standards.
- Coordinate with Housekeeping, Maintenance, Reservations, and other departments to resolve guest concerns and ensure seamless communication.
- Assist with the development, implementation, and ongoing improvement of Front Office SOPs and operational procedures.
- Monitor daily operations for opportunities to streamline processes, improve efficiency, and elevate the guest experience.
- Oversee daily Food & Beverage operations, including café, market, and dining areas.
- Ensure proper setup, service flow, presentation, cleanliness, and organization throughout all Food & Beverage spaces.
- Maintain high standards of hospitality and service while ensuring a consistent guest experience.
- Monitor inventory levels for café, market, and operational supplies and coordinate ordering as needed.
- Ensure compliance with applicable food safety regulations, sanitation requirements, and health codes.
- Conduct routine inspections and address operational or sanitation concerns promptly.
- Partner closely with culinary and kitchen teams to coordinate food preparation, timing, and service.
- Ensure seamless communication and collaboration between Front of House and Back of House teams.
- Conduct ongoing training related to service standards, menu knowledge, product offerings, and Food & Beverage procedures.
- Identify opportunities to improve service, increase efficiency, and support Food & Beverage revenue.
- 3+ years of hospitality operations experience, preferably within a hotel, extended-stay, lifestyle hospitality, or Food & Beverage environment.
- Previous supervisory or management experience required.
- Experience overseeing Front Office operations; Food & Beverage management experience strongly preferred.
- Strong understanding of guest service standards and hospitality operations.
- Demonstrated ability to lead, coach, motivate, and develop teams.
- Excellent communication, organization, and problem-solving skills.
- Ability to manage multiple priorities and remain composed in a fast-paced environment.
- Strong attention to detail with a proactive and solutions-oriented approach.
- Experience with hotel property management systems, reservation systems, and operational technology preferred.
- Familiarity with hotel billing, invoicing, A/R, and basic financial procedures preferred.
- Working knowledge of food safety, sanitation, and health department standards.
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Similar jobs
Director, Partner Success
Who we areThe real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We a...
Registered Behavior Technician (Rbt)
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportu...
Behavior Technician
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportu...
Domestic Scouting Analyst Fellow
Title: Domestic Scouting Analyst FellowDepartment: Domestic ScoutingLocation: BaltimoreReports To: Assistant Director, Draft OperationsFL...
Delivery Driver(06946) - 600 W. Northwest Highway
AdditionalinformationAdditional Information Stooping/BendingForward bending at the waist is necessary at the pizza assembly station.Toe r...
Customer Service Rep (Hokulei)
AdditionalinformationAdditional InformationPHYSICAL REQUIREMENTS, including, but not limited to the following:StandingMost tasks are perf...