About the role

We're seeking a Cybercrime Analyst to join our amazing Technical Operations team. Cybercrime Analysts have an opportunity to make a real difference in the world by identifying threats and acting to protect governments, banks, and consumers from online attacks. You'll be a key part of the incident response team, finding innovative ways to rapidly disrupt cyber-attacks against our clients. And don't worry if you have limited experience in this area, as we can train you.

Day to day, your responsibilities will include:

• Cybercrime incident response – communicating analysis of cyber threats to relevant parties to mitigate attacks.
• Classification of malicious websites, social media profiles, apps, emails, and phone numbers.
• Providing clear and professional feedback to customers on incidents and classifications.
• Sharing your ideas on how to improve processes and workflows.

Based at our Melbourne office, but with hybrid flexibility, you’ll report directly to a more senior member of the Technical Operations function and will work closely with colleagues across different teams.

To be successful, you’ll need

• Attention to detail, adaptability, and strong intellectual and commercial curiosity.
• A positive and solution-focused approach.
• Interest in the internet and cybercrime prevention.
• Excellent communication skills with a high standard of written English.
• Ability to engage with people in a warm, helpful, and professional way.
• Self-motivation, ability to take initiative, and work as part of a team.
• Aptitude for analysing and using technical information.
• Competence in handling incoming phone calls.
• Some experience in cybersecurity is useful but not essential as full training will be provided;
• A degree in a relevant area, such as Computer Science or IT may be useful but isn't essential.

Prior experience or knowledge in cybersecurity is not required; we’re more interested in your passion and willingness to grow in this field.

Schedule

We are currently hiring for two afternoon/evening shifts, both of which include weekend coverage:

• Shift 1: Wednesday–Sunday | 1:00 PM–9:00 PM

• Shift 2: Friday–Tuesday | 1:00 PM–9:00 PM

Weekend work is required because Netcraft protects its customers 24 hours a day, 7 days a week, 365 days a year. We'll discuss the available shifts and scheduling expectations with you during the interview process. Following the training period, a minimum of two days per week in the office will be required.

The Rewards Package:

• 20 days Annual Leave, and 15 days Personal Leave per annum
• Enhanced Parental Leave pay
• Employer contributions to private health insurance
• Life assurance at 4 x salary
• Equity Tracking Units allowing you to share in Netcraft's long term success (eligibility criteria apply)
• Hybrid and flexible working options
• Meals, snacks, and drinks provided in the office
• Comprehensive health, safety, and wellness service available 24/7 for you and your family
• Two paid Learning & Development days per year plus open access to varied learning resources to support your career
• Two paid Volunteering Days per year, to allow you to contribute to the wider community
• Spot reward bonus scheme to recognise truly outstanding contributions
• 12% employer superannuation contribution
• Employee Referral Bonus scheme