Job Description

The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages infrastructure and Microsoft security-focused projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success.

The ideal candidate has strong technical expertise in Microsoft cloud, endpoint management, and security technologies, with hands-on experience implementing solutions that improve client security posture, compliance, and operational efficiency. This role requires a proactive problem solver with excellent communication skills, strong customer service abilities, and experience working in a consulting or managed services environment.

Job Responsibilities

• Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.
• Configure, deploy, and troubleshoot Microsoft cloud, security, endpoint management, and infrastructure technologies, including Microsoft 365, Microsoft Azure, Microsoft Intune, Microsoft Defender, Microsoft Sentinel, and Microsoft Purview.
• Implement and configure Microsoft security and compliance solutions, including endpoint protection, threat detection, security monitoring, identity security, and data governance solutions.
• Collaborate with project managers, engineers, and clients throughout project planning, implementation, troubleshooting, and handoff.
• Assist with security-focused technology initiatives, including Microsoft security tool deployments, configuration changes, policy implementation, and security improvements.
• Produce accurate implementation notes, as-built documentation, knowledge base articles, and client-facing technical documentation.
• Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.
• Proactively identify technical risks, security gaps, and implementation issues while recommending appropriate solutions.
• Provide technical guidance during project execution and share knowledge with peers.
• Ensure completed solutions meet client expectations and support long-term operational stability and security.

Job Qualifications

Required Qualifications

• 3–5 years of experience implementing and supporting IT infrastructure and Microsoft technology projects.
• Experience working with distributed or remote teams.
• Hands-on experience deploying, configuring, and troubleshooting Microsoft cloud, security, endpoint, and infrastructure technologies.
• Experience implementing Microsoft security solutions such as Microsoft Defender, Microsoft Sentinel, Microsoft Purview, or Microsoft Intune.
• Ability to work in a fast-paced consulting or project-based environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills.

Required Technical Skills

Candidates should demonstrate hands-on implementation experience in at least two (2) of the following technical areas, including Microsoft Security & Compliance technologies:

Microsoft Security & Compliance

• Microsoft Intune deployment, configuration, and endpoint management
• Microsoft Defender configuration and endpoint security management
• Microsoft Sentinel deployment, monitoring, and security analytics
• Microsoft Purview configuration and compliance management
• Microsoft Entra ID security features, including:
• Conditional Access
• Multi-Factor Authentication (MFA)
• Identity Protection
• Identity and access management policies

Microsoft Cloud & Productivity

• Microsoft 365 administration
• Microsoft Entra ID (Azure Active Directory)
• Microsoft Teams
• SharePoint
• OneDrive
• Exchange Online administration
• Email migrations
• Migration tools such as BitTitan

Windows Infrastructure

• Windows Server deployment and administration
• Active Directory and Active Directory Services
• DNS and DHCP
• Hyper-V deployment and administration

Storage Solutions

• NAS deployment and administration including:
• QNAP
• Synology
• Dell Storage Solutions

Additional Infrastructure Technologies

• Server deployments
• Networking technologies
• Firewalls
• Wireless solutions
• Endpoint management systems

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).
• Experience using PSA platforms such as ConnectWise.
• Experience using RMM platforms such as ConnectWise Automate or Kaseya.
• Experience supporting multiple client environments.
• Experience delivering Microsoft security and compliance projects for clients.

Certifications

Preferred certifications include:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Administrator (MS-102)
• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Security Operations Analyst Associate (SC-200)
• Microsoft Information Protection Administrator Associate (SC-400)
• Microsoft Cybersecurity Architect Expert (SC-100)
• Cisco Certified Network Associate (CCNA)
• Fortinet Network Security Expert (NSE 4) or equivalent
• SonicWall Certified Secure Administrator (CSSA) or equivalent
• VMware Certified Technical Associate (VCTA)
• VMware Certified Professional (VCP)
• Microsoft Intune or Endpoint Management certifications

Job KPI’s

• Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
• Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.
• Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.
• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.

Job Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rates start at $10.75/hour and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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