Position Objective:

Coordinates the medical care of Bariatric patients in a high volume multi-faceted bariatric surgical center which job duties include community outreach, clinical support, clerical support, financial coordination, contact management and database management.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Coordinates the required activities of a high volume multi-faceted bariatric surgical center to ensure a smooth and efficient patient navigation process.
2. Participates in direct patient contact on a continuum.
3. Performs community outreach to include, but not limited to: Bariatric Informational Seminars, support groups, community events and educational events.
4. Provides patient education in regard to pre-surgical testing, insurance requirements, surgical pre- and post -operative instructions and overall program information.
5. Coordinates the bariatric surgical process from pre-operative to post-operative care and counseling.
6. Conducts surgical scheduling with patient, OR, Physician and insurance company.
7. Coordinates the financial process to include, but not limited to, insurance submission / authorization, prepare and document specific requirements packaged for submission to multiple insurers, contact third party payers for authorization, approvals, denials and appeals. Assist in surgical financial coordination including self-pay patients, partial pay discussions, submitting payment plans and obtaining pre-surgical deposits for surgery.
8. Gathers and interprets data in situations in which the information or problems are relatively routine.
9. Schedule appointments, greets visitors, explains medical center policies, and relays messages to appropriate personnel. Responds quickly and appropriately to patient requests. Establishes rapport with customers.
10. Maintains physicians clinic and operating room schedules. Obtains pertinent clinical information from a variety of sources.

Educational/Experience Requirements:

• High School Diploma or equivalent
• One year of experience performing clerical duties in a medical setting.

Required License/Certifications:

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – Medium Duty

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.