Implementation Architect

Location: Bengaluru/Coimbatore

About AppViewX:

AppViewX is the only machine and agent identity security company built for the AI and quantum era, bringing together discovery, automation, control, and intelligence. The AVX Platform helps enterprises reduce risk by providing complete visibility and governance over every machine and AI agent identity, automating their lifecycle, controlling their access, and proving compliance at the speed business demands. Trusted by global enterprises across financial services, healthcare, and technology, AppViewX is recognized as a leader in the IDC 2026 MarketScape for Certificate Lifecycle Management and KuppingerCole’s 2025 Non-Human Identity Management Leadership Compass. For more information, users can visit appviewx.com.

Our Values

Our values define how we work, make decisions, and deliver for our customers and each other. Some reflect strengths deeply engrained in how we work. Others represent the standards we are committed to building together.

• We Do What We Say: We own our commitments, communicate honestly about progress, and measure success by results, not activity.
• We Are Trusted Experts: We continuously build our expertise, offer candid guidance, and focus on the outcomes our customers and colleagues need.
• We Raise the Bar: We stay curious, challenge the status quo, take smart risks, and turn better ideas into meaningful results.
• We Win Together: We share information, debate openly, commit together, and recognize that our success is connected to the success of our customers and teammates.

If these values reflect how you want to work and contribute, you will find an opportunity to make a meaningful impact at AppViewX.

What will you be responsible for?

Customer Success Implementation Architects play a key role in driving Customer onboarding, Solutioning and ongoing adoption and usage of AppViewX product. You will lead the implementation of AppViewX solutions for automating customer IT Network infrastructure and Public Key Infrastructure. You will combine your deep technical knowledge with an understanding of customer business objectives /challenges help customers maximize the value of AppViewX products. You will work in the Customer Success team looking at opportunities to automate service offerings around different AppViewX products, tools and processes.

Onboarding

• Working with our Customer Success Managers and Customer Success Design Architects, implement AppViewX technology to solve specific business challenges for our new customers
• Address customer objectives/success criteria with in-depth technical attention to help customer Go-live quickly.

Adoption and Value Quantification

• Working with our Customer Success Managers and Customer Success Design Architects, implement additional AppViewX technology to solve specific business challenges for our new customers
• Act as a trusted technical advisor by assisting customers navigate technical challenges throughout the implementation process.
• Identify new use cases as part of account growth/renewal strategy

Customer Experience/Engagement

• Use your experiences working with customers to provide feedback to the rest of the AppViewX organization on how we can improve the customer experience, speed time-to-value, and create greater benefits for our customers
• Use your experience to look at opportunities to automate, develop tools that aid your team to reduce man hours.
• Contribute to Customer Business Reviews highlighting potential areas of improvements.

Roadmap Planning

• Partner closely with other cross-functional team members (e.g., sales, product management, support, services, delivery) to translate business needs and product requirements into new solutions
• Work closely with our Product and Engineering teams to prioritize product enhancements and long term roadmap based on customer/industry priorities.

What do we require?

• Minimum 5 years’ experience working in a technical implementation role
• Open to work in US Shift
• Minimum 3 years’ experience working in customer-facing technical roles (such as Customer Success Engineer, Solution Engineer, Professional Services Engineer, Technical Support Engineer, Subject Matter Expert), preferably in a post-sales capacity, for a SaaS company with enterprise software products
• Love of programming, solid coding skills in one or more of the following languages: Python, JavaScript, Java.
• Experience with web service development and using RESTful APIs
• Understanding of configuration management tools such as Chef/Puppet/Vagrant/Ansible/Salt preferred
• Experience with building Jenkins/automated test frameworks preferred
• Domain knowledge on PKI, DNS, Active Directory,cloud, ADCS, CRL, OCSP, and associated cryptographic standards
• Experience with Certificate Life Cycle management/operations
• Experience with PKI implementation processes
• Experience with PKI integrations, MS Intune, SCEP, other enrollment practices
• Hands on experience with:
• Kubernetes
• Linux / Windows server management
• Apache, IIS - application expertise
• CISSP / CISM / CISA is preferred
• Excellent organization, troubleshooting, problem solving, deployment and multitasking skills with ability to learn new technology at a fast pace
• Worked and interacted with F500 organizations
• Exceptional communication skills, both oral and written, coupled with excellent listening skills

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.