• Be the primary point of contact for day-to-day procurement and supply needs at PENA
• Respond to quote requests and order inquiries with speed and professionalism via phone and email
• Manage product shipments to ensure on-time or early delivery against committed dates
• Proactively communicate shipping schedules and stay ahead of issues before they reach the customer

• Research and anticipate customer demand — identify needs before they become requests
• Draft new service offerings and deliver proposals directly to the customer
• Collaborate with other EV-related teams on potential vending machine expansion opportunities
• Create materials that support partnership growth and strengthen the MISUMI Americas–PENA relationship

• Monitor inventory levels and ensure accurate, timely replenishment
• Coordinate product additions and rearrangements based on customer requests
• Maintain the inventory database and produce usage reports as requested
• Document operations and train new team members as the operation scales
• Develop and track KPIs for vending machine performance and service quality

• Maintain accuracy across product databases, catalog content, and website information
• Support quality claims by coordinating between customer service and procurement teams as needed

• Communication that stands out. You write clearly and professionally, you're confident on the phone, and you represent a company well in every interaction. English fluency required.
• Bilingual fluency is a meaningful advantage — and it's compensated. Japanese/English or Spanish/English bilingual candidates are strongly preferred. This is reflected in pay, not just listed as a preference.
• Sales or account management experience. You know how to build a relationship, read what a customer actually needs, and find the next opportunity.
• Operational discipline. You follow through, stay organized, and don't let things fall through the cracks in a fast-paced environment.
• Comfortable in a manufacturing environment. This role has you on your feet, moving through an active facility, and occasionally lifting up to 50 lbs.
• Tech-proficient. Microsoft Office Suite (Outlook, Excel, Word) plus comfort learning inventory and database systems.
• Bachelor's degree preferred — equivalent hands-on experience is genuinely considered.

Compensation range for this role is $24.00–$30.00 per hour USD depending on experience.

MISUMI Americas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.