At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

Our Ocean Planning Team is essential to winning new business, supporting all current business, and building out the future of Flexport’s ocean services. As a Planning Associate, you’ll be an integral part of helping achieve Flexport’s growth goals.

We’re looking for multiple team members, responsible for different trades that we are focusing on. Candidates will need to have a passion for ocean freight and ability to work with parties across different parts of the organization.

What you’ll do:

• Coordinate day-to-day shipment assignments and operations with internal and external stakeholders. Regular communication with local partners and carriers
• Run FMT (our internal Fulfillment Management Tool) twice daily to assign schedules to shipments for Execution team to place bookings on with carriers
• Maintain FMT data including allocation, sailing schedules, cut-off dates, etc
• Execute pre-bookings, support/hypercare trial shipment and submit rollover list if necessary
• Create best practices, work on function enhancements, do automation study and provide feedback to tech/engineering teams
• Conduct data analysis on utilization and forecasts vs allocation
• Manage and resolve exceptions and escalations through the operations process in a timely manner based on agreed SLA’s
• Build and develop local carrier relationships including coverage of carrier meetings, performance metrics, market intelligence collection (extraloader plans, omissions and blank sailings)
• Work with the Ocean Procurement and Allocation & Yield on allocation planning and escalation handling. Manage hard allocation and give feedback to Allocation & Yield on requirements.
• Prepare forecasts and request soft allocation to match surplus demand in order to secure space for our clients
• Optimize through net revenue steering and deadfreight performance management
• Monitor performance on OTE and other relevant metrics
• Work on continuous process improvements
• Additional projects and duties as assigned

What you’ll need:

• BA/BS degree with a strong track record of success
• Minimum 2 years of experience at a startup, top consulting firm, an NVOCC pricing, procurement or operations team or in a supply-chain role, hands on experience of Transpacific trade is a plus
• Excellent communication, interpersonal, and organizational skills
• An obsession with client happiness. You succeed when they succeed
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The intellectual horsepower to become an expert on international trade in a matter of weeks
• A mastery of email communication. You keep the inbox at zero