Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

About the Opportunity

We are seeking an experienced, well-rounded Contract Instructional Design Consultant to lead the design and development of an engaging learning program focused on Errors & Omissions (E&O) risk, claims prevention, best practices, and emerging considerations related to AI.

Using the ADDIE model, the consultant will partner closely with subject matter experts (SMEs) to transform complex, technical content into clear, practical, and engaging learning experiences.

The project will be completed in two phases. Phase One will focus on analysis and design, resulting in a recommended course structure, learning strategy, and development plan for approval. Following approval, Phase Two will focus on developing, implementing, and evaluating the learning solution.

The ideal consultant brings a combination of instructional design expertise, eLearning development, visual and graphic design capabilities, and project management skills and is comfortable leading a learning project from initial discovery through final delivery.

Phase One: Analysis & Design

During Phase One, the consultant will work with project stakeholders and SMEs to understand the learning need, organize the content, and develop a recommended learning solution.

Key Responsibilities

• Meet with stakeholders and SMEs to understand business needs, learner audiences, knowledge gaps, and desired outcomes.

• Review existing E&O resources, claim examples, presentations, and other source materials.

• Identify and organize key topics and content priorities.

• Develop clear, measurable learning objectives.

• Recommend the overall curriculum and course structure, including number of modules and estimated seat time.

• Recommend appropriate delivery methods, learning activities, assessments, scenarios, and supporting resources.

• Identify opportunities to incorporate real-world claims, case studies, and application-based learning.

• Define the storyboard structure and approach that will guide course development.

• Establish development requirements, SME responsibilities, review cycles, and project timeline.

Phase One Deliverables

• Learning needs analysis

• Recommended curriculum and course architecture

• Learning objectives and course/module outlines

• Recommended instructional and assessment approach

• Estimated learner seat time

• Recommended activities, scenarios, and supporting resources

• Development scope and project timeline

• Estimated hours and/or cost for Phase Two

Approval Gate

At the conclusion of Phase One, the consultant will present the recommended scope, course design, and development plan for stakeholder approval. Phase Two will begin following approval of the learning strategy and development scope.

Phase Two: Development, Implementation & Evaluation

Following approval of Phase One, the consultant will develop the learning experience according to the approved design and project scope.

Key Responsibilities

• Develop detailed course storyboards and scripts, outlining content, visuals, interactions, scenarios, assessments, and learner navigation prior to course build.

• Storyboard Approval: Course storyboards will be reviewed and approved by key stakeholders and SMEs prior to full course development.

• Build eLearning modules and/or instructor-led learning materials as defined by the approved scope.

• Develop engaging scenarios, case studies, activities, knowledge checks, and assessments.

• Translate technical, insurance, and legal concepts into clear, learner-friendly content while maintaining accuracy.

• Apply strong visual and graphic design principles to create polished, cohesive learning materials.

• Create or source graphics and visual elements that enhance the learning experience.

• Partner with SMEs through established review and revision cycles.

• Develop supporting job aids and learner resources as needed.

• Conduct quality assurance and testing of completed materials.

• Prepare final courses and materials for LMS deployment and/or delivery.

• Develop an evaluation approach to measure learner understanding and training effectiveness.

• Provide final deliverables and editable source files.

Phase Two Deliverables

Depending on the approved Phase One scope, deliverables may include:

• Detailed course storyboards and scripts

• Completed eLearning modules

• Instructor-led or virtual learning materials

• Facilitator and participant resources

• Scenario-based activities and case studies

• Knowledge checks and assessments

• Job aids and reference materials

• Graphics and supporting learning assets

• LMS-ready course files

• Evaluation tools

• Final editable/source files

Qualifications

• 5+ years of experience in instructional design, learning and development, eLearning development, or corporate training.

• Demonstrated experience applying the ADDIE model and adult learning principles strongly preferred.

• Ability to manage the full instructional design lifecycle, from needs analysis and learning strategy through development and evaluation.

• Experience designing learning solutions from complex, technical, or SME-provided content.

• Strong experience developing scenario-based and application-focused learning.

• Strong visual and graphic design skills, with the ability to create polished, professional learning materials.

• Experience developing eLearning using Articulate Storyline.

• Experience with Adobe Creative Suite, Canva, or similar design tools preferred.

• Excellent writing, project management, organization, and communication skills.

• Ability to independently facilitate SME meetings and manage timelines, deliverables, feedback, and revisions.

• Experience developing training related to insurance, compliance, risk management, legal concepts, or financial services strongly preferred.

COMPENSATION:

The hourly pay range for this position is $125 per hour. This range represents the employer’s good faith estimate of the compensation for this role at the time of posting.

Actual compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data.

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

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