Hybrid (Local to New York, NY, Denver, CO or Charlotte, NC)

Position Summary:

The Senior Business Analyst supports the gathering and documentation of business and reporting requirements that align with state and federal guidelines. This individual analyzes complex problems and issues using available information from both internal and external sources. Other responsibilities include creating specification documents for business processes, reports, data extracts, and analyses based on business needs, as well as supporting quality assurance and validation activities. The Senior Business Analyst identifies and interprets trends in datasets to find possible outliers or patterns that can be used to drive process improvements and collaborates with internal and external cross-functional teams (compliance, product, sales, marketing, underwriting, implementation, client services, and clinical operations) to design, refine, validate, automate, and maintain operational capabilities.

Position Responsibilities:

• Monitors for changes in existing business processes and updates documentation accordingly - Finds new opportunities for process developments and improvements
• Finds new opportunities for process developments and improvements
• Intake, analyze, document, and manage requests and requirements from stakeholders
• Proactively reviews business processes and data to develop subject matter expertise of processes supported by our team
• Drives root-cause-analysis and resolution of data and and processes issues/errors by partnering with key stakeholders
• Drives departmental efficiency by designing, documenting, and maintaining comprehensive process specifications for cross-functional teams within the government operations department.
• Analyzes business workflows and system needs to support operational process development, conversions, migrations, and regulatory requirements
• Prepares and maintains end-user documentation, requirements documentation, and training materials as needed
• Develop and test scenarios, validating results based on documented business and functional requirements, and tracking identified issues through resolution
• Partner with stakeholders from business units, IT, operations, finance, and project teams to gather, document, and translate business requirements into actionable solutions for quality assurance and validation
• Develop and set up performance metrics for stakeholder distribution
• Support encounter and PDE (Prescription Drug Events) submission process by analyzing complex data issues using data from internal and external sources
• Improve encounter and PDE submission processes by reviewing and synthesizing state and federal recourses, consolidating into comprehensive business requirements documents
• Recommend and drive continuous improvement initiatives across pharmacy claims reversal and reprocessing. Optimize organization-wide service delivery by auditing and refining workflows, business requirements, standard operating procedures (SOPs), internal controls, and quality assurance activities.
• Performs root-cause analysis of pharmacy claims reversal and reprocessing (R&R) issues; documents findings, develops recommendations, and supports issue resolution based on data and industry knowledge

Required Qualifications:

• Bachelor’s degree or equivalent
• 3+ years of healthcare data experience
• 3+ years of business process analysis, preferably in healthcare
• 3+ years of experience with Government Exchange programs
• Demonstrable knowledge of SQL, Excel, and flow-charting tools
• Experience with implementation/project management
• Experience working with cross-functional teams
• Extremely flexible, highly organized, excellent communication and able to shift priorities easily
• Attention to detail & commitment to delivering high-quality work product
• Comfort or experience in a fast-paced, growing environment
• Intellectual and professional curiosity
• Familiarity with the agile framework/Certified Scrum Product Owner preferred
• Bachelor’s degree in Business Administration, Data Analytics, Computer Science or 3+ years of relevant experience