About this role

The Solutions Engineer fills an essential role at Optimove - part technical expert, part storyteller. You'll sit at the centre of our EMEA sales cycles: tech calls, product demos, integration deep-dives, and the creative problem-solving that shows a prospect how the disparate pieces of the MarTech landscape can best work together. Your job is to understand what a prospect actually needs and map Optimove's solution against it - credibly, to engineers and marketers alike.

You'll work across the verticals where we're strongest: iGaming, e-commerce and retail, and financial services - so you'll learn how retention, loyalty and lifecycle marketing really work in businesses where those things decide the P&L.

You don't need to have been a Solutions Engineer before. Maybe you're customer-facing today with technical capacity you don't get to use - implementation, onboarding project management, or a technically-inclined CSM. Or maybe you're on the technical side development, technical support, technical account management, customer engineering - and you're ready to bring that depth into client-facing work. If you have the technical foundation and the personality to sell with it, we'll teach you the craft: you'll be mentored by experienced Solutions Engineers and have real ownership from day one.

What you'll do

• Partner with our Account Executives as the product and technology expert on new-business cycles — leading tech calls, running integration discussions and product deep-dives, and owning the technical questions that come up in the deal
• Build and deliver product demos that connect what our platform does to what each prospect actually needs - clear, compelling, concise
• Understand each prospect's technical and business requirements and map the Optimove solution against them, configuring the platform to show a real fit rather than a generic tour
• Become the go-to resource on Optimove's products and technology across the sales cycle, and support RFP and RFI responses
• Use AI every day to work smarter - researching prospects, building demo assets, sharpening the story. This is a team that builds its own AI workflows and demos Optimove's AI to prospects, not one bolting AI on afterwards
• Work closely with our Data and Integration teams to keep the "Front Stage" and "Back Stage" tightly connected
• Support product enablement for the Sales team, and keep building your own MarTech expertise - we invest in your learning, including conferences
• Travel occasionally to conferences and prospect on-sites

Who you are

• 2+ years in a customer-facing technical role - pre-sales, solutions consulting, technical account management, technical customer success, implementation, professional services or technical support - or a technical role with real customer exposure. An SE title is not required
• A technical foundation, through education or experience, with a working understanding of APIs, system integrations and data structures
• A clear communicator about technology - with engineers and with non-technical audiences. In this role, interpersonal skill counts as much as technical skill
• Genuinely curious, and already reaching for AI tools to work smarter (or itching to). This matters to us more than it might elsewhere
• Self-driven and comfortable with ambiguity - you take ownership, seek feedback, and find the path forward before the playbook is written. MarTech moves, and so will this role
• Able to run several deals at once and hold your commitments to the AEs you're supporting
• Excellent English, and the right to work in Estonia
• This is a hybrid role, and you will be required in our Tallinn office 3 days per week

Nice to have, not required

• Experience with MarTech, CRM, CDP, SaaS or customer-engagement platforms - a strong advantage
• Exposure to iGaming, e-commerce/retail or financial services
• HTML/CSS, SQL, or hands-on data work