About the Role:

This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure.

This is an onsite role based in Houston, TX requiring regular onsite work.

Responsibilities:

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria

• Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments

• Partner with client’s teams to refine applicable use cases and Dragos platform objectives

• Tune and optimize Dragos platform to meet defined customer objectives

• Develop content and build foundational workflows based on client use cases and value proposition

• Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform

• Coordinate upgrades, patches, and other configuration changes to the Platform solution

• Provide knowledge transfer and training to enable key stakeholders, document processes

• Provide troubleshooting and break/fix support for the Platform, manage escalations

• Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed

• Continually solicit client feedback on feature requests and improvements

• Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting)
• Identify opportunities for other Dragos products and services

Qualifications:

• 5+ years of ICS/OT and Cybersecurity experience 

• Networking experience – Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols

• Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs

• Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects

• Customer-oriented and attentive to client needs, with strong interpersonal and communication skills
• Willingness to travel up to 25%

Compensation:

• Salary: $158,000

• Competitive Equity Package

• Comprehensive Benefits Plan

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