The Role

As an Associate Client Success Manager, you will co-own and support campaign tasks alongside your partnered Senior Client Success Managers. You’ll help launch and monitor campaigns, build relationships with clients by responding quickly, and deliver high-quality work.

This position will be located in NYC with a hybrid work schedule of 3 days in the office (Mon/Tue/Wed) and 2 days remote optional (Thursday/Friday).

*Please note: Cognitiv is unable to provide employment visa sponsorship for this position, either now or in the future.*

What You’ll Do

• Support Campaign Execution. Support campaign setup and execution on shared or owned campaigns, and make sure campaign reports are set up and data is tracked.
• Monitor Pacing and Performance. Track campaign performance and pacing through dashboards and consult with CS and PSO on optimizations.
• Keep Records Accurate. Manage and maintain the campaign SSOT, update Adbook records, and send campaign screenshots to agencies.
• Build Client Relationships. Address routine client needs and questions, join client calls and meetings, and help structure the agenda.

Who you are:

• The Right Foundation: 1 year of working experience, or entry-level to 1 year of experience in sales planning, client services, programmatic trading, or ad operations.
• High Attention to Detail: Accuracy when capturing campaign details, billing, and changes.
• Strong Analytical Foundation:. Comfort with Excel to create client reports and review performance metrics.
• Master of the Moving Pieces: Ability to manage multiple campaigns and deadlines in a fast-moving environment.
• Focused on Strong Client Relationships: A commitment to timely responses and high-quality work for clients.
• Communication That Moves Things Forward: Clear communication with clients and internal teams, including knowing when to escalate.

Bonus Points If You Have:

• A Head Start in AdTech: Familiarity with programmatic advertising, DSPs, Adbook OMS or Salesforce (SFDC).