As a Patient Advocate, you’ll be one of the key people helping patients and families navigate the administrative side of starting treatment. From answering questions about insurance and program costs to making sure paperwork and consents are in place, you’ll help make the transition into care feel organized, clear, and as seamless as possible. You’ll work closely with patients, families, and our clinical teams, serving as a trusted point of contact and helping ensure the details behind the care are taken care of.

Our centrally located Chicago office is nestled in the vibrant neighborhood of North Center, not to mention the social events hosted on our fully furnished rooftop!

Schedule Options

There are two part-time schedule options available for this position. Your schedule preference will be discussed during the interview process:

• Option 1 – approx 24 hours/week: Sunday, 12:00 PM–8:00 PM remote, Monday & Tuesday 1:00 PM–9:00 PM onsite in Chicago
• Option 2 – approx 15.75 hours/week: Wednesday–Friday, 3:45 PM–9:00 PM onsite in Chicago

What You'll Do:

• Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.
• Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures,
• Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Obtains approval to move forward with services.
• Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.
• Follows up with patient’s parents if joint medical decision-making consent is needed and obtains necessary documents for patient to start recommended program.
• Primary contact for weekend and after-hours patient web inquiries.
• Maintain patient charts according to confidentiality standards and policy. Maintain all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Who You Are:

• Possess a High school degree or equivalent required; Associates degree preferred
• 2-3 years of experience in a healthcare/clinical setting
• Insurance benefit knowledge in healthcare preferred
• Excellent written and verbal communication skills
• Professionalism and professional image
• Strong organization and planning skills; detail oriented
• Ability to multi-task in a fast-paced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problem-solving skills
• Flexible Schedule - Able to work assigned schedule