Additionalinformation

Additional Information

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.

Companydescription

Company Description

XP Power is a fast-growing company listed on the London Stock Exchange (Ticker XPP.L). We are a factory-direct power supplies manufacturer with facilities in Malaysia, Vietnam and the USA. We are proud of our culture, which values Customer Focus, Flexibility, Knowledge, Speed and Integrity.

We are seeking a highly organized and customer-focused candidate to join our friendly and supportive sales organization as a Senior Customer Experience Manager at our corporate office in San Jose, California.

The Senior Customer Experience Manager will be part of a broader team supporting one of XP Power’s key accounts, a leading global technology and semiconductor company. This role partners closely with Field Sales and cross-functional teams, including Engineering, Quality, Production, Accounting and Shipping, to deliver responsive, high-quality service. The ideal candidate brings strong organizational skills, semiconductor industry experience, and the ability to support complex customer programs such as consignment, inventory management or similar account support models.

Jobdescription

Job Description

Serve as a primary customer support contact for assigned key account, ensuring timely and professional responses to customer inquiries, RFQs, order updates and service/RMA requests

Partner with Field Sales to support customer relationships, identify account needs and help drive opportunities through the sales and order process

Manage quotes, order entry, open orders, customer requests and returns using SAP and other internal systems

Support consignment, inventory management or similar customer programs, including coordinating customer pull signals, tracking on-hand inventory, monitoring min/max or safety stock levels, reconciling consumption activity, supporting replenishment requirements and communicating program updates to internal and external stakeholders

Maintain accurate customer information, forecasts and account activity in Salesforce and related business tools

Work closely with Engineering, Quality, Production, Accounting, Shipping and other departments to ensure customer needs are addressed accurately and on time

Prioritize multiple customer requests in a fast-paced environment while maintaining professionalism, composure and attention to detail

Perform other duties as assigned

Qualifications

Exceptional organizational skills with the ability to manage multiple priorities, deadlines and customer requests

Experience supporting customers in the semiconductor industry or a similar technical/manufacturing environment strongly preferred

Experience with consignment, inventory management, customer portals or similar key-account support programs preferred, such as managing customer-owned inventory, coordinating replenishment, reviewing usage or consumption reports, supporting forecast-driven stocking programs and resolving discrepancies between customer demand, inventory and shipments

Excellent verbal and written communication skills, with the ability to communicate clearly with customers and internal stakeholders

Strong problem-solving skills and sound judgment when resolving customer issues or escalating concerns

Team player with a collaborative mindset and willingness to support the broader sales and customer experience team

Ability to remain composed under pressure, manage stressful situations professionally and quickly recover from setbacks

Self-motivated, proactive and able to thrive in a fast-paced business environment

Experience with SAP and Salesforce preferred, but not required

Proficient in Microsoft Office with the ability to learn and adapt to new software tools

Experience working with customer portals preferred, but not required