Job Purpose

We are seeking a motivated Intern to join our Finance team and gain hands-on experience supporting critical operational processes. This internship is designed to provide exposure to financial systems, customer interactions, and data management while contributing to meaningful projects that drive efficiency and accuracy within our organization

What You’ll Do

Collections & Customer Communication

• Contact customers via email/phone regarding outstanding invoices, renewals, and overdue payments, following up per aging bucket (0-30, 31-60, 61-90, 90+ days)
• Build professional customer relationships to encourage timely payments and reduce involuntary churn
• Address billing disputes and escalate unresolved cases to Finance leadership
• Communicate with clients regarding expiring/expired payment methods (MOPs) and support the dunning process for failed card payments in coordination with billing systems and payment system (e.g., Stripe)
• Process customer account closure requests
• Prepare the list to send to collection agency and provide necessary information for the collection.

AR Aging & Account Reconciliation

• Maintain and update the AR aging report on a regular (daily/weekly) basis
• Track promised payment dates and follow up accordingly
• Reconcile customer accounts, identifying discrepancies between billing and payments received
• Document all customer interactions with detailed follow-up notes (date, contact, summary, next action, expected payment date) and keep notes updated within the billing system.

Reporting & Analysis

• Prepare weekly/monthly collection status reports, DSO, and aging summaries for management
• Compile and organize "at-risk" client data for Finance leadership review
• Prepare dunning emails/statements of account for overdue customers

Cross-Functional Support

• Collaborate with Finance and Customer Success / Customer Service teams to ensure smooth AR operations
• Support month-end close activities related to AR and deferred revenue
• Assist with ad hoc financial projects and reporting initiatives as needed

What You’ll Bring

• Alignment with Fleetworthy Core Competencies and Values (People First, Trust, Every Trip Matters, etc.).
• Strong interpersonal skills with the ability to communicate clearly and professionally over the phone and by email.
• Patience and tact when interacting with customers to ensure a positive experience.
• Excellent organizational and follow-up skills with strong attention to detail.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Ability to balance independent work with collaboration in a fast-paced team environment.
• Eagerness to learn, take initiative, and contribute to process improvements.

Why You’ll Love This Internship

• This isn’t just an internship, it’s a launchpad. We’re looking for someone who wants to grow with us, and top performers will be considered for future full-time opportunities as they develop their skills and make an impact.
• Gain hands-on exposure to real-world finance operations and customer account management.
• Work alongside a supportive Finance team invested in your growth.
• Build foundational skills in billing systems, financial data organization, and client communications.
• Opportunity to make an immediate impact while learning how a high-growth SaaS organization operates.