Location: This position is remote within Canada.

Job Description.

Huge is looking for a Director of AI Content Strategy to drive innovation and excellence. This role will lead the development and execution of AI-powered content strategies integral to designing seamless, scalable content ecosystems that deliver measurable results for our clients. As an AI content strategy expert, this role requires a strategic thinker who is an expert in Conversational AI and Generative AI, with a proven track record in AI-driven product experiences.

As a Director, you’ll lead and drive projects that help clients future-proof their content experiences and maximize the value of their content—identifying opportunities, defining strategies, and creating actionable roadmaps to achieve their goals. You’ll define frameworks, steward content governance, craft conversational guidelines, and partner closely with cross-disciplinary teams to bring world-class digital experiences to life.

What you’ll be doing.

• Act as a subject matter expert for our internal team and a trusted advisor for day-to-day and senior clients.
• Drive content governance, audits, workflow design, and lifecycle management.
• Create and evolve information architecture, content models, taxonomy structures, and metadata systems.
• Develop strategy, including voice & tone frameworks, messaging guidelines, and systemized content patterns.
• Partner with Experience Design, Product, and Engineering teams to scale content operations and ensure quality across channels.
• Design and lead conversation strategy for chat, voice, and next-generation agentic experiences.
• Build dialogue flows, interaction scripts, guardrails, and error-handling pathways.
• Demonstrate an applied understanding of LLM behavior, prompting, context windows, hallucination risks, and model limitations.
• Develop golden queries and responses to benchmark quality and ensure safe, consistent outputs.
• Create AI content pipelines, including frameworks for governance, training data readiness, and human-in-the-loop review.
• Architect intent taxonomies, entity structures, and conversational knowledge hierarchies.
• Work directly with engineering and product teams to deploy and optimize experiences across conversational AI platforms (chatbots, voice assistants, agentic systems, etc.).
• Lead client relationships as the senior content & AI strategist across engagements.
• Identify opportunities for account growth and partner with pitch teams to shape winning proposals.

What we’d like to see.

• 12+ years in content strategy, UX writing, content design, or adjacent strategic roles, with experience in an agency, consulting, or client services environment.
• Proven experience in enterprise-scale content systems, governance, and information architecture.
• Expertise in these foundational areas of content strategy:
• Content governance, audit, and lifecycle management
• Information architecture and content modeling
• Editorial strategy and voice/tone frameworks
• Taxonomy strategy
• Multi-channel content planning
• Expertise in these areas of AI & Conversational Design:
• Conversation strategy
• Conversation design and dialogue flow mapping
• Understanding of LLM behavior, prompting, and limitations
• Experience with conversational AI platforms (chatbots, voice assistants, agentic systems)
• Golden query/response development and testing
• AI content pipeline strategy
• Intent taxonomy
• Demonstrated ability to lead multidisciplinary teams and manage large-scale client engagements.
• Strong communication skills, with the ability to translate complex systems into simple, compelling narratives.
• Comfort working in fast-paced environments and balancing multiple programs simultaneously.

About Huge

Huge is an independent, human-first AI-native design and technology company. We make things that matter by bringing AI, people, design and technology together as one system. With more than 1,000 design and technology experts working in hub cities around the world, including Bogotá, Chicago, Ho Chi Minh City, London, Los Angeles, Medellín, New York, San Francisco, and Washington, DC, we partner with some of the world’s most ambitious brands, including Google, NBCU, PepsiCo, Vail Resorts, Atlantic Health, and Candescent. Learn more at hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

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