In This Role

• Compile and transmit shipment data and documentation to customs brokers to support timely and compliant entry filings
• Review customs entry documents for completeness and consistency, and flag discrepancies to senior compliance staff for resolution
• Apply established Harmonized Tariff Schedule classifications to shipments and assist with classification research under supervision
• Support post-entry activities by compiling documentation and data for Post Summary Corrections, protests, and duty drawback and refund claims under guidance
• Audit filed customs entries against source documents, including commercial invoices, packing lists, tariff classifications, and duty and fee calculations, and flag discrepancies for correction
• Track inbound and outbound shipments and monitor customs clearance status, maintaining accurate shipment and clearance logs
• Serve as a daily point of contact for customs brokers and freight forwarders on routine documentation and shipment status questions
• Research and resolve routine customs holds, examinations, and documentation discrepancies, escalating complex issues to senior staff
• Track and reconcile duty, tax, and fee payments, including monitoring Automated Clearing House (ACH) periodic monthly statement activity
• Maintain accurate, well-organized trade compliance records and filing systems in accordance with recordkeeping and retention requirements
• Support the Customs-Trade Partnership Against Terrorism (CTPAT) program by maintaining required documentation and records
• Follow established standard operating procedures and work instructions, and help maintain current process documentation
• Monitor regulatory bulletins and trade notices, and flag relevant changes for senior compliance staff
• Identify and report recurring errors, trends, or process gaps observed in daily work
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• Associate’s or Bachelor’s degree, or equivalent relevant experience
• 3+ years of experience in import/export operations, logistics, supply chain, or customs brokerage
• Working knowledge of customs documentation and the import entry process
• Strong attention to detail, organization, and data-entry accuracy
• Proficiency with spreadsheets and ERP, trade, or logistics systems
• Experience with the Automated Commercial Environment (ACE), Automated Broker Interface (ABI), or customs broker portals
• Familiarity with tariff classification, Importer Security Filing (ISF) requirements, and partner government agency requirements
• Experience with Canadian customs processes preferred
• Customs brokerage or freight-forwarding experience preferred
• Certified Customs Specialist (CCS) designation or interest in pursuing certification as part of professional development